Job Description
Metalcraft of MayvilleMetalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identityScag Customer Service SupervisorUS-WI-MayvilleJob ID: # of Openings: 1Category: ManagementMetalcraft of Mayville, Inc.OverviewReporting to the Manager of Customer Service, the Scag Customer Service Supervisor primary responsibility is to serve as the liaison between the Company and its customer base by supporting customer inquiries, complaints and order processing and successfully managing their team. ResponsibilitiesThis list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Provide a point of contact for external and internal customers that will be responsible to supply updates and feedback regarding customer account informationUnderstand the unique aspects of your customer accountAct as a liaison between external customer and other areas of the Metalcraft/Scag organizationEnsure customer documents are handled and process accurately, in a timely and efficient mannerWork with manufacturing team to ensure customer expectations are achievedMonitor and track customer delivery performance ratingsMonitor and maintain customer web based programsRespond to customer phone calls, e-mail and faxes in a timely and professional mannerOther duties as assignedQualifications Exceptional people skills in working with external customers and internal customersStrong team playerSolid focus on customer expectations and needsBasic understanding of materials planning and inventory conceptsGood understanding of manufacturing processesCreative thinking skillsExceptional oral and written communication skillsExperience in customer relationsAssociate degree with a business emphasisA minimum of 5 years of work experience in Customer ServiceSAP knowledge helpfulBasic knowledge of word and excel Metalcraft of Mayville is an Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities PM17Compensation details: 7.24-7.25PI76465f7f064d-3899