Job Description
Job Title: Inspections Coordinator (Customer Service Admin) Location: Miramar, FL 33025 (100% Onsite) Duration: 12+ months contract (possible to extent) Shift: 1st Shift (Mon-Fri) Pay: $15/hr. - $17/hr. on W2 Description: The qualified candidate will be an integral part in the continued success and growth of the Service Department.This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling general service calls, preparing and invoicing service calls. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Job Duties: - Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. - Communicate with our Service Resource Center for all service calls. - Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. -Reassign work as needed, making judgments based on current workloads & priorities. - Regular contact of customer to communicate status changes. - Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. - Validate and perform invoicing transactions for service calls in ACE daily. - Completed service calls to be invoiced within 48 hours. - Maintain confidentiality of customer and employer information at all times. - Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies. Required: High School or equivalent 3 years experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus). (YR - R1) Employment Type: Full Time Salary: $15 - $17 Hourly Bonus/Commission: No