Job Description
Kristine Romano Law - Northborough & Natick, MassachusettsHelp Families Protect What Matters MostSome sales roles are about volume.This one is about impact.At Kristine Romano Law, every conversation you have represents a family making one of the most important decisions of their lives, protecting their legacy, caring for aging loved ones, and creating clarity for the future.We are not a high-pressure sales environment.We are a trust-driven, relationship-first firm where clients come to us during meaningful life moments, and your role is to guide them with confidence, empathy, and clarity.If you are someone who can build trust quickly, communicate value clearly, and confidently guide people to a decision that serves them, this is a rare and meaningful opportunity.Why This Role Is DifferentAt Kristine Romano Law, we combine deep legal expertise with a human-centered client experience. For nearly 20 years, we've helped families navigate estate planning, elder law, and long-term care decisions with compassion and clarity.This role is not about "selling legal services."It's about helping people say yes to protecting their future.Why Join Kristine Romano LawPurpose-driven work that truly changes families' futuresA boutique firm environment where clients are never "just a number."A team culture grounded in compassion, clarity, and professionalismThe opportunity to grow into a sales leadership or operations roleWork that aligns with meaning, not just metricsCompensation & Benefits$60,000 base with opportunity to earn up to $100,000 with a "bonus" structure in placeBenefits include:Health insuranceDental insuranceVision insuranceLife insuranceLong-term disability coverage401(k) with employer matchingPaid time offIf You're Ready for Something MoreIf you are looking for a role where:Your conversations matterYour work has a real impactAnd your success is tied to helping others make life-changing decisionsThis is your opportunity.Compensation:$60,000 yearly base plus bonusResponsibilities:What You'll DoConduct consultation follow-ups and guide prospects toward engagementClearly communicate the value of estate planning, elder law, and long-term care planning servicesBuild trust through empathetic, confident, and consultative conversationsFollow up with leads via phone, email, and text in a structured, consistent mannerTrack leads, conversions, and pipeline activity in CRM systemsCollaborate closely with attorneys and the intake team to ensure a seamless client journeyIdentify opportunities to improve conversion rates and client experienceWhat Success Looks LikeHigh conversion rates from consultation to signed clientClients who feel heard, supported, and confident in their decisionConsistent, proactive follow-up with every qualified leadStrong collaboration with the legal teamA measurable impact on firm growth and client satisfactionQualifications:Who You AreYou are not just a salesperson, you are a trusted guide.Qualifications:Have 3+ years of sales, intake, or client conversion experience (professional services preferred)Excel at consultative sales, not transactional sellingKnow how to balance empathy with confidenceCommunicate clearly, calmly, and professionally, even in emotional conversationsAre highly organized and consistent with follow-upTake ownership of your pipeline and resultsThrive in an environment where the quality of conversation matters more than quantityBonus If You Have:Experience in legal, financial services, healthcare, or estate planningCRM experience (Clio, Smokeball, or similar)A background in intake or client experience roles in a law firmAbout CompanyAt Kristine Romano Law, we help individuals and families plan for the future and navigate important life transitions with confidence. Our practice focuses on estate planning, probate administration, elder law, guardianships, and long-term care planning.We understand that clients often come to us during emotional and challenging times. Because of this, our team is committed to providing thoughtful legal guidance with professionalism, compassion, and clear communication.Our firm values a collaborative and respectful workplace where team members support one another and take pride in delivering high-quality service. We are dedicated to helping families protect what matters most while creating a positive and professional experience for every client we serve.
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