Job Description
Job Description: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
Sumary
The Senior Client Relationship Manager is responsible for overseeing operations across four locations, leading a team of up to 20 employees, one manager and 3 supervisors within a dynamic law firm. This role drives operational excellence, exceptional guest experiences, and a strong culture of teamwork, accountability, and service. The Senior Manager oversees the site operations, ensuring efficient processes and high-quality service delivery. This role involves strategic planning, customer relationship management, and continuous improvement.
Essential Job Responsibilities
Lead and manage a team providing high-quality office services, receptionist, facility management and hospitality/conference room services
Fosters a culture of accountability, respect, and high performance among staff
Serves as the principal liaison between Opensity Solutions, the client's administration and the site employees
Provides excellent elevated concierge style customer service to all end-users at the site
Provides onsite leadership with the Opensity Solutions team, and encourages staff development in their careers
Develop and implement strategic plans and business innovation strategies
Maintain outstanding organizational abilities
Continuously looks for opportunities to increase the efficiency of our on-site operations
Seeks opportunities to increase our capabilities and makes recommendations to the key contact
Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Recruits and interviews potential Opensity candidates for available positions at the site
Hires, trains, manages, and evaluates all personnel assigned to the site
Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
Compiles, collects, and reports all data necessary to provide the client with monthly management reports
Displays high ethical standard, integrity, work ethic, and loyalty
Qualifications & Requirements
Education: High School Diploma required; associate; bachelor or relevant work experience preferred.
Experience:
Prior experience in a supervisory capacity is required. Supervisory experience should include performance management, hiring, training, scheduling and other management duties.
Proven success as a customer service manager; strong guest-focused mentality and proven ability to inspire office services, receptionist, facility and hospitality teams to deliver consistently high-quality guest service while operating independently.
Skills: A Senior Site Manager should possess many of the following skills and be able to speak to such experiences. Business Innovation, Coaching, Communication, Consumer Services, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, General Operations Management, Proactive Management, Problem Solving, Professional Collaboration, Professional Development Training
Physical Requirements:
Ability to lift or move 40 lbs. or greater
Ability to travel 25% of time for coverage/training/management oversight
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
The Compensation range for this role is up to 110,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications
Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.