Job Description
Customer Service Specialist ILocation: Maitland, FL (100% In-Office)Pay: $20.50/hour - $21.50/hour for Bilingual English/Spanish CandidatesEmployment Type: Full-TimeJoin EMPLOYERS and Make a Difference Every Day!EMPLOYERS is a leading provider of workers' compensation insurance and services with a strong reputation for exceptional customer service and employee engagement. As we continue to grow, we're looking for customer-focused professionals who thrive in a fast-paced environment and are passionate about helping others.If you're a motivated problem-solver with call center experience and a commitment to delivering outstanding service, we'd love to hear from you!What You'll DoAs a Customer Service Specialist I, you'll serve as a key point of contact for our customers, providing support through inbound and outbound phone calls, emails, and other communication channels. You'll play an important role in delivering a positive customer experience while helping customers navigate our products, services, and online systems.Key ResponsibilitiesCustomer Service & SupportDeliver exceptional customer service through phone, email, and chat interactions.Support customers across multiple workgroups and service areas.Respond to inquiries accurately and efficiently while adhering to company policies.Research and resolve customer concerns to achieve positive outcomes.Educate customers on available resources and self-service tools.Assist customers with registration and navigation of EMPLOYERS' online systems.Escalate or route inquiries to the appropriate department when necessary.Administrative & Process SupportAccurately document customer interactions and account activity.Process requests for forms, applications, and related services.Follow established procedures, regulations, and state-specific requirements.Ensure timely follow-up on customer communications.Team & Quality PerformanceMeet established performance, productivity, and quality standards.Monitor customer trends and communicate insights to leadership.Utilize internal resources and training opportunities to continuously improve knowledge and skills.Support a collaborative, customer-first culture.Why EMPLOYERS?Competitive Compensation$20.50/hour$21.50/hour for bilingual English/Spanish candidatesComprehensive BenefitsMedical, dental, and vision coverage401(k) with company matchPaid time off and holidaysCareer development opportunitiesEmployee-focused culture and work environmentWork Environment100% in-office position located in Maitland, FloridaPrimarily sedentary office environment with regular use of computers, phones, and office technologyOccasional travel to other office or meeting locationsFlexibility to work early, late, or occasional weekend hours based on business needsAbility to lift up to 30 pounds occasionallyAbout EMPLOYERSEMPLOYERS is America's small business insurance specialist, providing workers' compensation insurance and services nationwide. Our success is built on a commitment to excellence, innovation, and a culture that values our employees as much as our customers.We live our core values every day: Integrity Customer Focus Collaboration Initiative Accountability Innovation Personal FulfillmentWhen you join EMPLOYERS, you'll become part of a team that values your ideas, supports your growth, and empowers you to make an impact.Ready to Start Your Next Career Move?Apply today and join a company where customer service excellence and employee success go hand in hand.What We're Looking ForRequired QualificationsHigh School Diploma or GED equivalent.Minimum of 1 year of office experience in a call center environment.Proven customer service experience.Strong verbal and written communication skills in English.Excellent phone etiquette and professionalism.Ability to multitask and manage competing priorities in a fast-paced environment.Strong attention to detail with a focus on accuracy and timeliness.Proficiency with Microsoft Outlook, Word, Excel, and internet-based applications.Preferred QualificationsExperience with cloud-based call center ACD/CRM platforms.Experience using Five9 telephony systems.Insurance or Workers' Compensation industry knowledge.Bilingual English/Spanish proficiency.Associate's Degree.Equivalent combinations of education and experience will be considered.Compensation details: 20.5-21.5 Hourly WagePIa8db8be0-