Job Description
N-ear Customer Service Representative
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
As a Customer Service Representative at N-ear, you will serve as the first point of contact for our customers, providing exceptional administrative and technical support via phone and email. You will handle incoming inquiries, assist with product and warranty questions, and offer internal support to the sales team. This role requires a strong commitment to customer satisfaction, excellent communication skills, and the ability to make timely and accurate decisions.
Main Duties:
Respond promptly and professionally to customer inquiries via phone and email
Provide accurate information and troubleshooting assistance regarding N-ear products and warranties
Document and escalate product issues and warranty claims as needed
Support the sales team by addressing customer questions and assisting with prospect follow-ups
Track customer interactions and maintain detailed records in the CRM system
Coordinate with warehouse and operations to resolve fulfillment and shipping inquiries
Identify and report recurring product or service issues to improve customer satisfaction
Maintain a high level of product knowledge to effectively support customers and internal teams
Uphold N-ear's brand standards and commitment to excellence in all interactions
Requirements :
High school diploma or equivalent required; associate's or bachelor's degree preferred
Minimum 1 year of experience in a customer service or support role
Excellent verbal and written communication skills
Ability to handle a high volume of calls and emails in a fast-paced xibtplm environment
Strong problem-solving skills and attention to detail
Proficient in Microsoft Office Suite and customer service software (e.g., CRM platforms)
Experience supporting technical products or electronics is a plus
Positive attitude and a team-player mentality
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift:
8 hour shift
Work Location: In person