Job Description
MITER Brands is a leading supplier of high-quality vinyl windows and patio doors with manufacturing facilities across the United States. We are seeking a highly organized and customer-focused Customer Experience & Events Specialist to support our Eastern Business Unit sales team.
This role is responsible for delivering a world-class customer experience by coordinating customer plant tours, managing customer-facing events, supporting sales and marketing initiatives, and providing administrative support for key business programs. The ideal candidate is a skilled multitasker with strong event planning, communication, and project management abilities who thrives in a fast-paced environment and enjoys creating memorable experiences for customers and business partners.
Customer Experience & Event Coordination
Coordinate and manage customer manufacturing tours across the Eastern Business Unit, ensuring a seamless and engaging experience from planning through execution.
Serve as the primary point of contact for customer visits, managing schedules, travel arrangements, facility logistics, meals, and event details.
Plan and execute customer appreciation events, customer relations activities, and offsite engagement opportunities.
Research and secure venues, vendors, accommodations, and transportation while managing contracts and event logistics.
Ensure all events and customer interactions reflect MITER Brands' mission, values, and commitment to exceptional customer service.
Sales & Marketing Support
Support Sales Leadership with trade show preparation, logistics, and on-site event coordination.
Create PowerPoint presentations and customer-facing materials to support sales initiatives.
Act as a liaison between Sales, Marketing, and other internal teams to ensure timely execution of projects and customer communications.
Assist with reporting and administrative projects that support sales performance and customer engagement efforts.
Program Coordination & Administrative Support
Coordinate onboarding activities for new sales team members, partnering with Human Resources and IT to ensure timely setup of systems, equipment, and resources.
Arrange travel, plant tours, transportation, meals, and schedules for new hires and Sales Management Trainees.
Maintain customer information and support sales teams with data management and reporting activities.
Assist with monitoring and updating customer-related information that may impact pricing or business decisions.
Support additional projects and initiatives as assigned by leadership.
Qualifications
Education
Bachelor's degree preferred, or equivalent combination of education and experience.
Experience
2+ years of experience in event planning, customer engagement, sales support, hospitality, marketing coordination, or a related field preferred.
Experience coordinating corporate events, customer visits, trade shows, or executive meetings.
Experience managing budgets and working with external vendors.
Experience supporting cross-functional teams including Sales, Marketing, HR, and Communications preferred.
Skills & Abilities
Advanced proficiency in Microsoft PowerPoint, Excel, Outlook, and Adobe Acrobat.
Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Ability to negotiate effectively with vendors and service providers.
Demonstrated attention to detail and problem-solving skills.
Ability to remain calm under pressure and adapt to changing priorities.
Proficiency conducting internet research to identify venues, vendors, travel options, and event resources.
Familiarity with the Harrisburg area, including dining, lodging, and entertainment options, is a plus.
Physical Requirements
Ability to walk throughout manufacturing facilities during customer and employee tours.
Ability to lift and carry event materials up to 25 pounds occasionally.
Ability to sit, stand, and use a computer for extended periods.
Travel Requirements
Occasional travel may be required to support customer events, trade shows, and business meetings.
Why Join MITER Brands?
At MITER Brands, we are committed to delivering exceptional experiences for our customers, employees, and partners. This role offers the opportunity to work closely with Sales Leadership, engage with customers from across the country, and play a key role in showcasing our industry-leading products, manufacturing processes, and company culture.
What We Offer
At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Health & Wellness
Financial Protection
Additional Benefits
MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.
Work Authorization and Sponsorship Disclosure:
The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.