Job Description
Onsite Position 102 W 41st St, Sand Springs, OK Full Time ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for performing audits, as it relates to federal, state, and bank policies, procedures and regulations including all cash audits, quarterly negotiable audits and maintaining branch audit books. Must adhere and practice strong internal control procedures at all times while complying with all applicable laws and regulations. Manage the daily routine and customer service level of the branch personnel. Extraordinary customer service will be required of each employee at all times. Brief employees on current sales goals, promotions, and other relevant information Obtain and track sales goals for the entire branch, including monthly score card performance reviews with each employee Evaluate employee performance and provide feedback and coaching as needed Recognize employee achievements and encourage excellence in the work environment Manage budgets, allocating branch funds, and defining financial objectives Interact with customers on a regular basis to ensure satisfaction and gain useful feedback Resolve customer problems as need Perform branch personnel duties as needed Proactively solicit new loan and deposit business Adhere to high ethical and professional standards Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS Banking experience Management experience Leadership skills Knowledge of federal, state, and bank policy, procedure and regulations Strong customer service skills Excellent interpersonal, listening, verbal and written communication skills Strong background in sales and sales management practices Basic computer skills, advanced skills with Microsoft Office Must be able to interact with other offices and departments for accurate resolutions to problems/errors PREFERRED SKILLS AND QUALIFICATIONS Bachelor's Degree in Business Administration or a related field or the equivalent work experience Successful sales record in a retail banking environment; with knowledge of bank products and services Bilingual (Spanish) a plus PHYSICAL REQUIREMENTS Constant use of computer screens and reading of reports Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner and facsimile Regularly required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials