Business Banking Support Specialist

CORE VALUES: Park State Bank's Core values are GROWTH, TEAMWORK, RESPONSIVE, TRANSPARENT, and INNOVATIVE. We endeavor to live by these values in all that we do!

MISSION: The mission of Park State Bank is to deliver exceptional client service, strategic banking solutions and a community-friendly experience.

POSITION SUMMARY: The Business Banking Support Specialist is a key member of the Bank's Cannabis Banking program. This role provides administrative and operational support for the Bank's Cannabis Banking Department. This position serves as a primary point of contact for cannabis and hemp banking clients, assisting with compliance-related requests, account servicing, and ongoing customer support. The ideal candidate is highly organized, customer-focused, detailed-oriented, and able to manage multiple priorities while maintaining confidentiality and meeting regulatory deadlines.

This position is part-time (25-29) hours per week and requires strong communication skills, excellent follow-through, and the ability to work independently in a fast-paced, highly regulated environment.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Client Compliance & Relationship Support

• Complete recurring compliance task lists by requesting and collecting required documentation from clients.
• Follow up with customers regarding outstanding compliance items, missing documentation, or additional information needed for account reviews.
• Verify client information and maintain accurate customer records.
• Schedule and conduct virtual site visits with clients to support ongoing due diligence requirements.
• Maintain regular communication with customers to ensure compliance deadlines are met.

2. Banking Operations & Administration Support

• Assist clients with routine banking requests, including:
• Deposit inquiries
• Withdrawal requests
• Debit card limit increase requests
• Account maintenance requests
• Completion of required banking forms and documentation
• Prepare, organize, and maintain electronic client files.
• Ensure all required documentation is received, properly filed, and retained in accordance with Bank policies.
• Coordinate with internal departments to facilitate timely processing of customer requests.
• Track outstanding items and maintain organized task lists to ensure timely completion.
• Serves as a backup to the Cannabis Banking Client Specialist.
• Assist front desk staff with CSS teller cash duties.

3. Cannabis Banking Compliance Oversight

• Ensure adherence to all cannabis banking regulatory requirements, including but not limited to:
• Customer Identification Program (CIP/Beneficial Ownership)
• Know Your Customer (KYC)
• Bank Secrecy Act (BSA)
• Anti-Money Laundering (AML) requirements
• Maintain a thorough working knowledge of federal, state, and institutional cannabis banking guidance.
• Collaborate closely with the Compliance Department, BSA Officer, and CRB Officer to manage the heightened regulatory expectations of cannabis banking.

4. Internal Collaboration

• Work closely with internal partners including the Cannabis Related Business (CRB) team, Business Banking, Compliance, BSA/AML, Treasury Management, and Operations.

5. Cannabis & Specialty Banking Education

• Maintain ongoing knowledge of the cannabis industry, regulatory landscape, and banking best practices.

RESPONSIBILITIES AND ACCOUNTABILITIES COMPETENCIES:

• Client Orientation
• Results Orientation
• Integrity
• Initiative
• Team Player

ROLE QUALIFICATIONS:

Other Skills and Abilities

• Belief in and dedication to Park State Bank Core Values, Mission and Core Focus - To be The Best Bank!
• Comfortable greeting and working with customers
• Ability to work independently as well as part of a collaborative team environment
• Flexibility to adapt to changing regulatory requirements and industry dynamics
• Commitment to upholding confidentiality, integrity, and ethical standards in all interactions
• Strong communication skills
• Client service focused
• Resourceful, well organized and can manage distractions/interruptions easily
• Effective problem-solving and decision-making skills
• Strong attention to detail

PERFORMANCE MEASURES:

• Timely execution of Rocks, To-Dos, active participation in L10 meetings
• Demonstration of Core Values
• Meets or exceeds annual goals as pre-established by immediate supervisor
• Maintains confidentiality of client account information
• Follows established policies and procedures in responding to inquiries and requests
• Willingly participates in bank training, including sales and service training
• In compliance with all regulations related to job duties
• Effectiveness of communications and development of good working relationships with co-workers and clients

WORKING CONDITIONS:

Must be able to meet deadlines and adjust priorities independently. Frequently communicates with employees, clients and vendors.

Will need to function in a very fast-paced environment while remaining calm and precise. Must have excellent interpersonal and organizational skills and enjoy working with the public. Will need to communicate in a clear, concise, and pleasant manner.

May, on occasion, have to work longer hours than scheduled.

Must be able to meet deadlines, multi-task and adjust priorities as necessary. Must possess strong organizational, analytical, communication, and interpersonal skills, including the ability to work with all levels of management and the Bank's vendors. Will have access to and knowledge of all client information, and the bank's finances, so the ability to keep information confidential is extremely important.

The employee will be working in an indoor office setting in a light work situation (exerting up to 20 lbs. of force frequently, and/or a negligible amount of force constantly to move objects). Must be able to remain in a stationary position 50% of the time and be able to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity equipment. Employees frequently communicate with employees, clients and vendors. Must be able to exchange accurate information both orally and written in English. Employees will be required to travel to branches located within the region so must have a valid driver's license and reliable transportation. Serves as a representative of the Bank at appropriate functions.

Despite ongoing security training, there is always the possibility of bank robbery.

GENERAL NOTICE:

This description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties may be assigned as necessary.

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.

Education:
College degree in a business-related field.
3-5 years of working in a high-level client relationship management position.

Experience:
3-5 years of retail or business banking experience.
Prior experience in customer service, preferably in retail, cannabis or banking/financial services industry.
Knowledge of banking operations, regulations, and compliance requirements, with specific understanding of legal framework surrounding the cannabis industry being a significant advantage.
Excellent communication skills both verbally and written, with the ability to effectively convey complex information and resolve issues with professionalism and diplomacy.

Compensation details: 22-25 Hourly Wage

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