Job Description
Travel Customer Service Specialist
Company: 3 Dots
Job Type: Full-Time or Part-Time
Work Arrangement: Remote
About 3 Dots
3 Dots is an event and travel agency that helps individuals, families, groups, and organizations plan travel and memorable experiences. Our services include hotels and resorts, cruises, flights, transportation, activities, excursions, group travel, and event coordination.
We are committed to providing personalized customer service and helping clients make the planning process simple, organized, and enjoyable.
About the Role
3 Dots is seeking a Travel Customer Service Specialist to assist clients with travel-related questions, planning requests, and experience coordination.
This position is a great fit for someone who enjoys customer service, travel, hospitality, communication, and helping people. Previous travel experience is helpful but not required.
Responsibilities
Respond to client questions and travel-related requests
Assist clients with researching travel options
Help identify hotels, resorts, cruises, transportation, activities, and excursions
Assist with organizing travel details and itineraries
Communicate with clients by phone, email, and online platforms
Provide helpful information and recommendations based on client preferences
Assist with group travel and event-related arrangements
Maintain accurate client information and planning details
Follow up with clients regarding outstanding travel details
Provide professional and friendly customer service
Assist with general administrative and coordination tasks
Qualifications
Excellent communication and customer service skills
Friendly, professional, and dependable
Strong organization and attention to detail
Comfortable communicating by phone, email, and online platforms
Ability to manage multiple client requests
Comfortable learning new software and online tools
Interest in travel, hospitality, cruises, hotels, or events
Previous customer service experience is a plus
Travel industry experience is helpful but not required
What We Offer
Remote work environment
Full-time and part-time opportunities
Training and ongoing support
Flexible scheduling options
Opportunity to develop experience in the travel, hospitality, and events industries
Exposure to a variety of destinations, hotels, resorts, cruises, activities, and experiences
Ideal Candidate
The ideal candidate enjoys helping people, communicating with clients, and staying organized. Experience in customer service, hospitality, retail, hotels, travel, events, reservations, or administrative support can translate well to this position.
If you're personable, detail-oriented, dependable, and interested in the travel industry, we'd love to hear from you.