Premium Plumbing is hiring an experienced Plumbing Service Technician!
We're looking for a skilled, professional service technician who knows how to diagnose plumbing problems, communicate clearly with homeowners, and confidently present repair and replacement options.
This is a customer-facing position, so we're looking for someone who is not only a great plumber but also takes pride in providing excellent customer experience.
What We're Looking For
Previous residential plumbing service experience (Min 2 years' experience)
Commercial service experience a plus but not required
Experience using ServiceTitan
Strong troubleshooting and diagnostic skills
Ability to thoroughly evaluate plumbing systems and identify the source of a problem
Comfortable creating and presenting multiple repair/replacement options to customers
Able to educate customers so they can confidently choose the solution that works best for their home and budget
Strong communication and customer-service skills
Professional appearance and attitude
Organized and able to properly document jobs, estimates, photos, and notes in ServiceTitan
Valid driver's license with a clean driving record
Ability to pass a background check
Dependable, motivated, and able to work independently
Takes pride in doing the job right and leaving the customer's home clean
What You'll Be Doing
You'll run residential plumbing service calls, diagnose customer concerns, inspect the plumbing system, and provide appropriate solutions.
We don't want technicians who simply walk into a home, fix the first problem they see, and leave. We want someone who can slow down, diagnose correctly, communicate what they find, and give the homeowner clear options.
You'll use ServiceTitan throughout the process to document the call, build estimates, present options, collect payment, and properly close out the job.
We're Looking for a Service Professional
Technical ability matters, but so does how you treat people.
Our ideal technician can walk into a customer's home, build trust, ask the right questions, diagnose the problem, and explain the available solutions without making the customer feel pressured.
If you're an experienced service plumber who understands that great service is about solving the customer's problem AND creating a great experience, we'd like to hear from you.
Why join Premium Plumbing
Lucrative Performance Pay Bonus Structure
Health, dental, vision benefits
401k with company match
Paid time off and holidays
Supportive team culture
Take home company vehicle, iPhone and iPad.
Compensation details: 00 Yearly Salary
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