Job Description
Electronics Repair Technician
Uniq Electronics / Radio Shack
Position Summary
The Electronics Repair Technician is responsible for diagnosing, repairing, and maintaining a wide range of consumer electronics while delivering an exceptional customer experience. This role combines technical expertise with a commitment to service, ensuring every customer interaction reflects our mission to create lasting relationships and raving fans. This position will be between 25 hours per week and full time. Pay will be commensurate with experience.
Key Responsibilities
Technical Service & Repair
Diagnose and repair electronic devices including phones, computers, gaming systems, and accessories.
Build desktops and gaming systems.
Excellent troubleshooting skills and logical thinking skills a must.
Perform accurate assessments and provide clear repair recommendations
Maintain high-quality workmanship and attention to detail in all repairs
Stay current with evolving technologies and repair techniques to continually raise the bar
Customer Experience
Deliver outstanding, personalized service that turns customers into loyal advocates
Communicate repair processes, timelines, and costs clearly and honestly
Go above and beyond to create awesome experiences that exceed expectations
Resolve issues with professionalism and a focus on long-term relationships
Excellent time management skills are a must and able to work alone.
Operations & Efficiency
Maintain organized workspaces and proper documentation of repairs
Manage parts inventory and ensure tools and equipment are organized and in optimal condition
Meet productivity and quality benchmarks while maintaining accuracy
Core Values in Action
Serve Others: Approach every interaction with empathy, respect, and a genuine desire to help
Do The Right Thing/Be Responsbile: Act with integrity in all repairs, recommendations, and customer interactions
Raise the Bar: Continuously improve skills, processes, and service standards
Be Awesome: Bring energy, positivity, and professionalism to the workplace
Create Awesome: Deliver memorable service experiences that customers talk about
Live Awesome: Maintain a positive attitude and contribute to a supportive team culture
Enjoy Life & Balance the Journey: Prioritize well-being to sustain high performance and great service
Take Care of Yourself to Take Care of Clients: Recognize that personal wellness drives professional excellence
Create Raving Fans (Amazing Customer Service): Turn every customer into a passionate advocate through exceptional service
Qualifications
Experience in electronics repair or related technical field preferred
Strong problem-solving and diagnostic skills
Excellent communication and customer service abilities
Ability to work independently and as part of a team
Passion for technology and continuous learning
What Success Looks Like
Customers leave not just satisfied but excited to return and recommend us
Repairs are completed efficiently, accurately, and with pride
Team members support each other and embody our values daily
The store environment reflects energy, professionalism, and excellence
This isnt just a repair job its an opportunity to make an impact, build relationships, and create something awesome every day.