Job Description
MERCHANT SUPPORT
Enhanced Payment Systems Chicago, IL
Full-Time In-Office
Enhanced Payment Systems is looking for a confident, customer-focused
professional to join our Merchant Support Department. In this role, you will
assist existing merchants with questions and account concerns while building
strong relationships that help us earn their continued business.
This is an excellent opportunity for someone who enjoys solving problems,
communicating with business owners, and turning challenging conversations into
positive outcomes.
WHAT YOULL DO
Respond to merchant questions and provide friendly, professional account
support
Help merchants understand their processing services, equipment, statements,
fees, and account features
Troubleshoot concerns and coordinate with other departments to reach a
resolution
Speak with merchants who may be considering cancellation and identify the
reason for their concerns
Present appropriate solutions, explain the value of their EPS relationship,
and work to retain their business
Follow up with merchants to ensure issues have been resolved and expectations
have been met
Document conversations, account updates, and retention efforts accurately
Identify opportunities to strengthen merchant relationships and improve the
overall customer experience
Handle sensitive or difficult conversations calmly, confidently, and
professionally
WHAT WERE LOOKING FOR
Strong customer-service and relationship-building skills
Excellent verbal and written communication
A confident phone presence and the ability to de-escalate difficult
situations
Strong problem-solving and negotiation skills
The ability to listen carefully, identify the real concern, and offer
practical solutions
Dependability, professionalism, and attention to detail
The ability to manage multiple accounts and follow-up responsibilities
A positive, team-oriented attitude
Merchant-services, banking, customer-retention, account-management, or
call-center experience is preferred, but we are willing to train the right
person
THE IDEAL CANDIDATE
You are patient enough to support a frustrated customer, persuasive enough to
save an account, and organized enough to make sure nothing falls through the
cracks. You understand that successful retention is not about pressuring a
merchantit is about listening, resolving concerns, rebuilding trust, and
showing the value of continuing the relationship.
WHY JOIN ENHANCED PAYMENT SYSTEMS?
Enhanced Payment Systems has been helping businesses with their
payment-processing needs for more than 20 years. We offer a professional,
team-focused environment where strong performance, initiative, and excellent
customer care are recognized.
If you are a natural problem-solver who enjoys helping business owners and
protecting valuable customer relationships, we would love to speak with you.
Apply today by submitting your rsum for consideration.
Enhanced Payment Systems is an Equal Opportunity Employer.