Attend and successfully complete the 4 weeks Table Games Dealer Training Program
Learn, practice, and demonstrate proficiency in dealing assigned table games in accordance with established policies, procedures, and game rules
Develop and apply mathematical skills necessary to accurately calculate wagers, payouts, and game outcomes
Provide exceptional guest service and quality entertainment during training sessions and practical exercises
Assist in maintaining the integrity of table games and protecting table inventory under the guidance of trainers and supervisors
Maintain professionalism and adhere to all Treasure Island Resort & Casino policies and procedures, rules, and regulations throughout the training program
Demonstrate consistent attendance, punctuality, and engagement during all phases of training
Work effectively with instructors, classmates, supervisors, and management to achieve training objectives
Attend and participate in provided training/orientation
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
High School Diploma/GED or equivalent experience
Ability to successfully complete all required Table Games Dealer Training Program coursework, written examinations, practical auditions, and performance evaluations
Preferred:
Previous exposure to table games
Prior customer service experience, preferably in the gaming, hospitality or entertainment industry
Skills
Required:
Accurate and detail-oriented
Excellent verbal and interpersonal communication skills
Exceptional customer service skills
Above average mathematical aptitude
Ability to understand and follow detailed instructions, procedures, and game rules
Strong organizational and time-management skills
Abilities
Required:
Ability to learn new concepts quickly and apply them effectively in a fast-paced environment
Ability to work efficiently while maintaining a high level of accuracy
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
Ability to work independently and collaboratively in a team environment
Ability to remain focused and composed in a high-volume guest service environment
REQUIRED TRAINING
Successful completion of Table Games Dealer Training Program
Treasure Island guest service training
Detection of Counterfeit Money Training
Department orientation
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to stand for long periods throughout the day with some walking
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift up to 5 pounds infrequently
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Must have the ability to deal at least 350 hands per hour
Ability to visually monitor gaming activity and accurately identify chips, cards and other game components
WORKING ENVIRONMENT
Work is performed primarily on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals