Job Description
Job Description:
Branch Manager - One Hour Heating & Air Conditioning
Are you an experienced residential HVAC leader who knows how to develop people, drive performance, and grow a successful service business?
Looking for an opportunity where you can own the results of a branch, build a high-performing team, and have your performance directly rewarded?
Come lead with One Hour Heating & Air Conditioning-Service Minds.
We're looking for an experienced Branch Manager to lead our Jacksonville operation. This is a hands-on leadership position for someone who understands the residential HVAC service industry and knows what it takes to successfully run and grow a branch.
You'll have responsibility for the people, customer experience, sales, operations, financial performance, and overall success of the branch.
This isn't a role where you'll simply oversee the day-to-day. We're looking for a leader who can build people, grow the business, and own the outcome.Why Join One Hour Heating & Air Conditioning?Your Performance Has Real Earning Potential
$80,000-$90,000 base salary
Monthly performance-based bonuses
Top-performing Branch Managers can earn $180,000+ annually
Fuel card
401(k) with company match
Your success is directly connected to the success of your branch. We reward leaders who can develop strong teams, deliver exceptional customer experiences, drive profitable growth, and consistently improve performance.Benefits That Support You
Multiple medical plan options
Employer-funded Health Savings Account (HSA) option
Dental and Vision insurance
Company-paid Life Insurance
Short-Term and Long-Term Disability
Paid Time Off (PTO)
Paid holidays
Employee Assistance Program (EAP)
401(k) with company match
Employee discounts across Service Minds brands
Perks & Opportunities
Champions Club - top performers earn an all-expenses-paid vacation for themselves and a guest
fuel card
Ongoing leadership and professional development
Career advancement opportunities across a growing organization
Opportunities across One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing
The opportunity to develop future leaders and make a measurable impact on your team and business
What You'll Own
As Branch Manager, you'll be responsible for the overall performance of your branch.
That means people, operations, sales, financial performance, customer experience, and culture all fall under your leadership.Build & Develop a High-Performing Team
You will:
Lead, coach, and develop residential HVAC Service Technicians, Installers, and branch team members
Partner with Talent Acquisition to attract and hire strong talent
Build an effective onboarding experience for new employees
Set clear performance expectations and hold team members accountable
Conduct regular one-on-one coaching and performance conversations
Coach technicians on customer service, sales performance, productivity, and technical development
Identify performance gaps and create plans for improvement
Recognize strong performance and celebrate team achievements
Identify and develop future leaders within the branch
Build a culture where employees understand what's expected and have the support they need to succeed
Focus on employee engagement and retention while maintaining high performance standards
Great branch performance starts with great people and great leadership.Drive Sales & Business Performance
You'll be responsible for making sure the branch doesn't just stay busy-it performs.
You will:
Own branch revenue and sales performance
Drive achievement of monthly and annual business goals
Coach technicians on presenting options and delivering a strong customer experience
Monitor sales and operational trends
Identify performance gaps and take action
Build strategies to improve branch results
Hold teams accountable to established KPIs
Use data to make informed decisions instead of managing by instinct alone
Key performance indicators may include:
Revenue
Average Ticket
Closing Rate
Membership Growth
Technician Productivity
Customer Satisfaction
Callback Percentage
Gross Margin
Labor Efficiency
Lead Conversion
Employee Retention
You'll know your numbers, understand why they're moving, and know what actions your team needs to take next.Own the Financial Performance
This position requires more than operational leadership.
You'll help run the branch like a business.
You will:
Own branch profitability and financial results
Understand and manage the branch P&L
Monitor revenue, gross margin, labor, expenses, and profitability
Manage budgets and control operating expenses
Understand how staffing, productivity, pricing, callbacks, sales, and operational decisions impact profitability
Identify financial trends and opportunities
Create action plans when performance isn't meeting expectations
Partner with Finance and Operations on forecasting and business planning
We're looking for someone who doesn't just ask:
"Did we hit revenue?"
You also want to understand:
"Was it profitable, what drove the result, and how do we improve it?"Lead Operational Excellence
You will:
Oversee daily branch operations
Ensure Service and Installation teams operate efficiently
Monitor technician scheduling, capacity, and productivity
Partner with dispatch and customer service teams to maximize daily opportunities
Ensure technicians have the tools, equipment, inventory, and support they need
Monitor fleet, inventory, and operational workflows
Ensure company policies, procedures, and safety standards are followed
Identify operational bottlenecks and implement solutions
Maintain high standards for quality and accountability
Partner with Operations, HR, Recruiting, Finance, Marketing, and other support teams to achieve branch goals
Deliver an Exceptional Customer Experience
The numbers matter, but how we achieve them matters too.
You will:
Build a customer-first culture throughout the branch
Hold teams accountable for professionalism and quality workmanship
Monitor customer satisfaction and service quality
Review customer feedback and identify trends
Resolve escalated customer concerns professionally and effectively
Coach team members when customer experience expectations aren't being met
Reduce callbacks and improve first-time quality
Ensure customers receive the level of service expected from the One Hour brand
What We're Looking For
You may be a great fit if you have:
Proven leadership experience within the residential HVAC service industry
Experience managing residential HVAC Service Technicians and/or Installers
Strong understanding of residential HVAC service and installation operations
Experience leading and developing high-performing field teams
Demonstrated ability to coach technicians on performance, customer service, and sales
Experience owning or managing P&L performance, budgets, revenue, gross margin, and operating expenses
Strong understanding of residential home-service sales
Experience managing and improving operational and sales KPIs
Strong business and financial acumen
Ability to analyze data and turn it into action
Experience holding employees accountable while maintaining a positive and professional culture
Strong communication and leadership skills
High emotional intelligence and ability to build trust
Strong problem-solving and decision-making skills
Ability to manage multiple priorities in a fast-paced environment
Ability to work collaboratively across departments
Experience with ServiceTitan or similar home-service management software is preferred
Valid driver's license with an acceptable driving record
Residential HVAC leadership experience is required for this position.What Success Looks Like Here
Our most successful Branch Managers understand that great business results and great people leadership go together.
They know their numbers, but they also know their people.
They understand who is performing, who needs coaching, where the branch is losing opportunities, what customers are saying, where operational problems exist, and what needs to change to move the business forward.
They don't wait until the end of the month to discover the branch missed its goals. They stay connected to performance throughout the month, identify problems early, and take action.
They also understand that accountability and development aren't opposites.
Great leaders set clear expectations, coach consistently, recognize strong performance, address problems quickly, and help people become better than they were when they joined the team.
If you're a leader who can develop people, understand a P&L, drive sales, improve operations, and take ownership of results, this is the kind of environment where you can succeed.Lead More Than a Branch
At Service Minds, we're on a mission of Changing Lives Through the Skilled Trades.
As a Branch Manager, you'll have the opportunity to do exactly that.
Every technician you develop can build a stronger career.
Every future leader you mentor can impact another team.
Every customer experience your branch delivers builds trust in our brands.
And every improvement you make helps us build a stronger business.
As part of Service Minds, you'll also have access to long-term career opportunities across One Hour Heating & Air Conditioning, Mister Sparky Electric . click apply for full job details