Job Description
Job Description:
Lead Plumbing Installer
Are you an experienced residential plumber who takes pride in quality installations, knows how to lead a job from start to finish, and delivers an exceptional customer experience?
Looking for year-round work, strong earning potential, great benefits, and a company where your experience can lead to even bigger opportunities?
Come see why plumbing professionals are building their careers with Benjamin Franklin Plumbing- Service Minds.
We're looking for experienced Lead Plumbing Installers who can take ownership of residential plumbing installations, troubleshoot challenges in the field, communicate professionally with homeowners, and ensure every job is completed safely, correctly, and to a high standard.
As a Lead Installer, you're not just completing the work. You're owning the outcome of the job, setting the standard for quality, helping develop the team members working alongside you, and making sure the customer receives an exceptional experience from start to finish.Why Join Benjamin Franklin Plumbing?Earn What Your Experience Is Worth
Potential to earn $95,000+ annually
Weekly pay
Uncapped commission and performance-based earning opportunities
Full-time, year-round work
Consistent opportunity in the residential service industry
401(k) with employer match
Your technical skills matter, but so does the quality of your work and the experience you provide our customers. We recognize professionals who combine technical expertise, leadership, efficiency, communication, and exceptional customer service.We Give You the Tools to Succeed
Fully equipped company truck
Fuel card
Company tablet
Uniforms provided
Industry-leading technical training and ongoing education
Leadership and professional development
Supportive team focused on safety, quality, growth, and success
Benefits That Support You
HMO, PPO, and HDHP medical plan options
Health Savings Account (HSA) options
Dental and Vision insurance
Life Insurance
Short-Term and Long-Term Disability
Paid Time Off (PTO) and paid holidays
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP), including counseling and additional support resources
24/7 telehealth services
Benefits eligibility beginning the first of the month after 30 days
401(k) with employer match
Perks You Won't Find Everywhere
Champions Club - top performers earn an all-expenses-paid vacation for themselves and a guest
$2,500 technician referral bonus for qualified referrals
30% employee discount on services
Ongoing technical, leadership, and professional development
Career opportunities across Benjamin Franklin Plumbing, One Hour Heating & Air Conditioning, and Mister Sparky Electric
Multiple opportunities to grow into field leadership, training, operations, and other positions within Service Minds
What You'll Do
As a Lead Plumbing Installer, you'll take ownership of residential plumbing installation projects and ensure work is completed safely, efficiently, professionally, and according to applicable codes and company standards.
You will:
Lead and perform residential plumbing installations from start to finish
Install and replace water heaters, plumbing fixtures, piping, drains, water treatment systems, and related residential plumbing equipment
Complete water heater replacements and other plumbing system upgrades
Ensure installations meet applicable plumbing codes, manufacturer specifications, and company quality standards
Diagnose and troubleshoot installation-related issues in the field
Identify potential problems and determine appropriate solutions
Inspect completed work to ensure quality and proper system operation
Clearly explain completed work and system operation to homeowners
Educate customers on appropriate plumbing solutions and available upgrades based on their needs
Protect customers' homes and property throughout the installation
Maintain clean, safe, and organized jobsites
Complete accurate documentation in ServiceTitan, including notes, photos, and installation details
Maintain company vehicles, tools, equipment, and inventory
Follow all company safety procedures and applicable plumbing codes
Guide, coach, and develop Install Assistants or apprentices working alongside you
Set the standard for professionalism, workmanship, safety, and customer service on the jobsite
Represent the Benjamin Franklin Plumbing brand with professionalism, honesty, integrity, and pride
What We're Looking For
You may be a great fit if you have:
2+ years of hands-on residential plumbing installation experience
Strong knowledge of residential plumbing systems, installation procedures, and best practices
Experience installing and replacing water heaters, fixtures, piping, drains, and other residential plumbing systems
Ability to independently lead plumbing installation jobs from start to finish
Strong troubleshooting and problem-solving skills
Knowledge of applicable plumbing codes and safety requirements
Ability to identify installation challenges and determine effective solutions
Strong attention to detail and commitment to high-quality workmanship
Ability to work efficiently without sacrificing quality or safety
Excellent communication and customer service skills
Confidence communicating with homeowners and explaining completed work and recommendations
Ability and willingness to coach, train, and support developing team members
Strong organization and time-management skills
Experience with ServiceTitan or similar field service software is a plus
Dependable, motivated, and accountable approach to your work
Commitment to continuously learning and improving within the plumbing trade
Valid driver's license with a clean driving record
Ability to successfully complete required background and drug screening
What Success Looks Like Here
They take ownership.
They arrive prepared, assess the job, communicate with the homeowner, complete quality work, troubleshoot problems when they arise, and make sure everything is operating properly before leaving.
They also understand that being a Lead means setting the example for the people working alongside them.
That means teaching instead of simply doing everything yourself, giving feedback, maintaining high standards, and helping Install Assistants and apprentices become stronger plumbing professionals.
And just as importantly, they understand that they're working inside someone's home. They protect the customer's property, communicate professionally, keep the jobsite clean, and make sure the homeowner feels confident in the work that was completed.
If you're technically strong, dependable, comfortable leading jobs, great with customers, and take pride in developing others, this is the kind of environment where you can succeed.Build More Than a Job. Build a Career.
At Benjamin Franklin Plumbing, we believe great plumbing professionals should have the opportunity to earn more, learn more, and grow.
As part of Service Minds, you'll have access to ongoing technical, customer service, and leadership development along with career opportunities across multiple skilled trades and locations.
Your career doesn't have to stop at Lead Plumbing Installer. As you continue developing your skills and leadership abilities, opportunities may include Field Leadership, Training, Operations, Branch Leadership, and other roles within our growing organization.
We're on a mission of Changing Lives through the Skilled Trades, and that starts with creating opportunities for great people to build meaningful, long-term careers.
If you're an experienced residential plumbing professional who takes pride in doing the job right, knows how to lead, delivers an exceptional customer experience, and wants an opportunity where your skills and performance are valued, we want to hear from you.
Apply today and take the next step in your plumbing career with Benjamin Franklin Plumbing.Equal Employment Opportunity
Benjamin Franklin Plumbing is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees.
We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. All qualified applicants will receive equal consideration for employment in a safe, supportive, and respectful workplace.Disclaimer
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to accurately reflect the current job, management reserves the right to revise the job or require that other or different tasks be performed as assigned.