Job Description
Responsible for representing Coperion and providing assistance to customers and assigned personnel in the areas of installation, start-up, troubleshooting and maintenance phases. Guide and train customers and subordinates. Provide assistance and advice to customers and assigned personnel, including identifying opportunities to cross or upsell equipment. Provide feedback on information received in the field on Coperion equipment. Install, troubleshoot, overhaul and maintain gear boxes, lube oil systems, drive components, process sections, downstream equipment such as pelletizers, gear pump systems. Train customer personnel. Represent Coperion as a Service Representative by providing assistance and expert advice to customers and assigned personnel. Install, troubleshoot, overhaul, and maintain gear boxes, lube oil systems, drive components, process sections, and downstream equipment such as pelletizers, gear pump systems, and other associated machinery. Assist customers during the start-up of newly installed equipment and train their personnel as required, including participation in classroom-style training sessions when necessary. Perform office duties while not on travel assignments, including writing reports, preparing field information packages for Field Service or Company personnel, responding to customer inquiries, and handling other related administrative tasks. Ensure complete customer satisfaction by delivering high-quality service and support. Complete detailed trip reports and data sheets accurately and promptly. Discuss and recommend appropriate spare parts and service needs with customers, keeping precise records and forwarding them to the appropriate departments for action. Provide feedback from the field on Coperion and other equipment, and forward any recommendations for service or equipment improvements to Field Service management for review and submission to the relevant departments. Work in accordance with all Coperion policies and standards and adhere strictly to all customer safety regulations and drug and alcohol control procedures. Distribute service reports to Regional Managers and customers, and provide weekly project cost updates to ensure effective communication and operational efficiency. 100% Telecommute. Requires international and domestic travel up to 90% of the time to visit customers.
40 hours/week, 9:00 am-5:00 pm
Education and Experience Requirements
Job Requirements:
Requires four (4) years of experience in Field Service or in-house assembly or servicing of large capital equipment. Experience must include:
Four (4) years of experience in the following (experience may be gained concurrently):
- Extrusion lines, material handling, feeding and pelletizing systems.
- PLC and automation software, including Siemens, Allen Bradley, and WonderWare.
- Reading and interpreting engineering reports, electrical drawings, and instruction manuals.
Travel Requirements
Requires international and domestic travel up to 90% of time to visit customers.
Telecommuting/Remote Work is Permitted
100% Telecommute.
Please copy and paste your resume in the email body (do not send attachments, we cannot open them) and email it to candidates at (link removed) with reference in the subject line.
Thank you.