Job Description
Position: Product Specialist (Ref: 18632)
Location: Augusta, ME United States, 04333
Salary: $35.00/hr.
Duration: 10 Months 4 Days - Contract
Openings: 1
Deadline: 08/28/2026
Description:
Local Candidates
100% Onsite
We are seeking a detail-oriented Product Specialist to lead ongoing application maintenance and User Acceptance Testing (UAT) for major enterprise software releases. In this role, you will act as a key liaison between business operations, IT leadership, and third-party software vendors. You will be responsible for executing comprehensive test scripts, evaluating system functionality against operational standards, documenting defects, and providing basic tier-support and product enhancements feedback.
Key Responsibilities
User Acceptance Testing (UAT): Execute approximately 1,200 pre-defined test scripts per bi-annual software release to evaluate end-to-end application functionality, workflows, and compliance requirements.
Defect & Issue Tracking: Log, document, categorize, and track bugs and system defects using Jira and internal issue-tracking tools.
Vendor & Stakeholder Liaison: Serve as the primary bridge between technical teams and external software vendors to communicate defects, review test approaches, and track remediation progress.
System Support & Troubleshooting: Perform basic functional system troubleshooting, answer detailed product questions, and provide on-site and remote user support.
Documentation & Knowledge Management: Maintain testing documentation, test scenario outcomes, and training references via SharePoint.
Continuous Improvement: Perform impact analyses on system fixes, review functional design changes, and recommend practical product enhancements.
Required & Preferred Qualifications
Education: Associate degree or equivalent relevant professional experience.
Strong background in structured software testing, UAT script execution, and defect lifecycle management.
Experience utilizing Jira (or similar issue-tracking systems) and SharePoint for documentation and workflow tracking.
Excellent analytical, organizational, and interpersonal communication skills.
Prior experience supporting public sector, regulatory, or enterprise data management systems is a plus.
Working Conditions:
Location: Augusta, ME
100% Onsite for initial 6 months; hybrid eligible thereafter with up to 2 days remote
Position Type: Contract (Full-Time, 40 hours/week)
Required / Desired Skills
User Acceptance Testing (UAT) & Test Script Execution Required - 3 Years
Impact Analysis & System Workflow Documentation Required - 1 Years
Public Sector / Government Agency System Experience Required - 1 Years
Issue Tracking & Ticketing Systems (Jira preferred) Required - 2 Years
Basic System & Application Troubleshooting Required - 2 Years
Vendor Liaison & Technical Coordination Required - 2 Years
SharePoint (Documentation & File Management) Required - 2 Years
Defect Lifecycle Management & Severity Classification Required - 2 Years