Job Description
Role name: Engineering Specialist Veeva
Work Location: Cincinnati, OH (Onsite)
Start date: Immediate availability.
Job Type: Contract
Interview: Phone/Video.
We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.
This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.
Key Responsibilities
Application Support & Operations
Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
Perform root cause analysis (RCA) and drive preventive actions
Monitor system health, performance, and data integrity
Platform Management (Veeva Vault / Suite)
Support core Veeva modules such as:
Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
Veeva Vault RIM / Regulatory
Veeva Clinical / Safety (if applicable)
Manage User access & security (roles, permissions)
Manage Workflows and lifecycle configurations
Manage Document and data management
Enhancements & Configuration
Configure and enhance:
Workflows, forms, and business rules
Object configurations and metadata
Reports and dashboards
Support release management (monthly Veeva releases) and impact assessments
Validate changes through sandbox testing and promotion to production
Integration & Data Management
Support integrations with:
ERP systems (SAP)
MES / Manufacturing systems
LIMS (LabVantage, etc.)
External regulatory systems
Handle API integrations, data migrations, and interface monitoring
Ensure data consistency and integrity across systems
Compliance & Validation
Ensure compliance with:
GxP, GMP, FDA regulations
21 CFR Part 11 / Annex 11
Support CSV (Computer System Validation) activities:
IQ/OQ/PQ documentation
Audit readiness and inspections
Maintain audit trails and documentation standards
Release & Change Management
Coordinate Veeva quarterly/monthly releases:
Impact assessment
Regression testing
Deployment coordination
Participate in CAB (Change Advisory Board) reviews
Maintain change control documentation
Stakeholder & Vendor Management
Collaborate with:
Global Quality, IT, and Manufacturing teams
Site SMEs across 100+ plants
External vendors (Veeva support)
Drive business requirement gathering and solution design
Provide user training and knowledge transfer
Continuous Improvement
Identify opportunities for:
Process standardization across plants
Workflow automation
System performance optimization
Develop and maintain KB articles, SOPs, and user guides