Job Description
Part tim position 10-15 hours per week
Responding to basic account, invoice, balance, and payment questions
Making outbound calls to customers regarding past-due invoices, declined cards, deposits, balances due, and upcoming payments
Following up by email when necessary
Taking credit card or other authorized payments by phone
Entering/capturing payments in Sellercloud
Applying payments to the correct customer/order/invoice
Reviewing accounts receivable and aging reports
Keeping notes on collection attempts and promised payment dates
Alerting management or the salesperson when an account becomes significantly delinquent
Reconciling Sellercloud payments with QuickBooks/bank activity
Handling basic bookkeeping tasks when call volume is lower