Member Relations Manager

PURPOSE OF POSITION:

The Member & Investor Relations team serves as a revenue hub for the organization, securing new memberships, retaining current members, and supporting investments and sponsorships.

The Member Relations Manager is responsible for the full membership lifecycle - prospecting and selling new memberships, strengthening member engagement, and leading proactive renewal and retention efforts. The role combines relationship management, sales, service, communication, and data-driven outreach to grow dues revenue and long-term member value.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Identify and cultivate prospective members through research, networking, referrals, community engagement, targeted outreach, and results from marketing campaigns.
• Conduct in-person and virtual sales conversations and presentations to understand business needs and connect prospects to the most relevant Chamber benefits and membership options.
• Consistently achieve established new-member sales, upgrades, and dues-revenue goals; track and report activity, pipeline, and results.
• Maintain strong knowledge of Chamber programs, events, public policy work, economic development strategies, and member benefits to strengthen sales messaging.
• Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal.
• Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal.

Member Retention

• Manage and execute the membership retention strategy, with a focus on member satisfaction, engagement and renewal.
• Conduct targeted outreach to members with upcoming, past-due, or at-risk renewals to understand concerns, resolve issues, reinforce value, and secure renewal.
• Partner with the Finance team to resolve billing questions and ensure accurate member-supportive communications.
• Build and maintain positive long-term relationships with members, sponsors, volunteers, and business leaders.

CRM, Data & Reporting

• Maintain accurate and current member and prospect records in the Chamber CRM (GrowthZone).
• Leverage CRM Data, AI-powered tools and other business intelligence resources to develop and analyze membership reports, identify sales opportunities, and retention and engagement trends.
• Translate insights into actionable strategies to drive membership growth and increase retention.
• Partner with Marketing and Operations to maximize CRM capabilities, automation, and member data to support targeted outreach, engagement, and sales efforts.
• Respond to member and prospect inquiries promptly with accurate, complete, and helpful information.
• Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging.
• Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset.

Customer Service & Cross-Functional Collaboration

• Respond to member and prospect inquiries promptly with accurate, complete, and helpful information.
• Provide information and training to staff as needed to increase understanding of membership benefits, value, and sales/retention messaging.
• Establish and maintain positive internal and external relationships while representing the Chamber with professionalism, integrity, and an inclusive mindset.

OTHER DUTIES AND RESPONSIBILITIES:

• Attend/work a variety of Chamber events and represent the organization as needed at business and community programs/events.
• Represents the Chamber with professionalism and integrity.
• Provide timely and accurate information on a wide variety of questions about the Chamber and the Greater Omaha region.
• Actively participate in Chamber staff activities and training to support a culture of inclusion and belonging. Other duties as assigned.

FISCAL RESPONSIBILITY:

All expenditures require final approval of the Senior Vice President of Member & Investor Relations.

QUALIFICATIONS:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed should be representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor degree preferred in Communications, Marketing, Journalism, Public Relations, Business Administration, Political Science or related field. Minimum of 3 (3) years of experience in sales, marketing, customer service, fundraising, public relations, or business development

• Minimum of 3 (3) years of experience in sales, marketing, customer service, fundraising, public relations, or business development

Certifications, Licenses, Designations

Valid Driver's License

Other Skills and Qualifications

• Proficiency in Microsoft Office Suite - Intermediate/advanced proficiency in Microsoft Excel.
• Proficiency with social media platforms, including Facebook and LinkedIn.
• Experience with CRM systems (i.e., GrowthZone or other membership CRM system)
• Strong organizational, multitasking, and time management skills.
• Excellent oral and written communication skills.
• Demonstrated professionalism, discretion, and judgement.
• Experience using B2B sales intelligence and prospecting platforms (i.e., ZoomInfo, LinkedIn, Apollo.io) to identify, qualify, and prioritize prospects
• Ability to user various forms of Artificial Intelligence to support writing and design including ChatGPT, Claude, and Loveable.
• Familiarity with data-driven prospecting workflows, developing actionable outreach strategies, and executing a structured outreach cadence.
• Proven track record of meeting or exceeding goals while maintaining strong customer satisfaction.
• Strong listener and problem-solver with consistent follow-through
• Highly motivated, accountable, and able to independently drive work forward.
• Passion for helping businesses succeed and desire to create strong, lasting relationships.
• Must be flexible and willing to work early mornings, evenings, and weekends when necessary. Ability to drive and/or provide own transportation.

Physical Demand

• Must be able to sit for long periods of time.
• Must have the ability to filter out distractions in the work environment. Ability to lift, pull, or push up to 15 lbs. to assist with Chamber events.
• Ability to lift, pull, or push up to 15 lbs. to assist with Chamber events.