Job Description
Job Description: Job Description Description: Legendary Service. Operational Excellence. About You You believe affordable housing is meaningful work. You take pride in running communities where residents feel seen, files are audit-ready, and every detail of compliance is handled the way it is supposed to be handled. You know residents by name, you return every call, and you make sure nothing slips through the cracks. Picture your week. Monday morning you walk the community with your maintenance partner. Tuesday afternoon you sit down with a resident who needs help understanding a recertification packet. Wednesday you review waitlist applications with the consistency that protects every household's fair shot. Thursday you partner with compliance on an upcoming file review. Friday you close the week confident that your communities are in order. You love the rhythm of that work. You also do not flinch at the harder parts of the seat. You make the delinquency call, you hold a vendor to the scope of work, and you enforce the lease in a calm, non-accusatory way. Then you follow up until it is closed. Ask yourselfDo you find real meaning in serving residents who count on quality affordable housing?Are you known for patient, accurate, audit-ready compliance execution?Do you follow through on the uncomfortable conversations instead of letting them slide?Do you build steady, trusting relationships with residents, teammates, and partners?Do you thrive in a role with clear processes, defined responsibilities, and consistent expectations? If that sounds like you, we would love to meet you. About SAIL SAIL is a high-performance Twin Cities multifamily property management and marketing firm. Our standard is simple: Legendary Service. Operational Excellence. We manage affordable communities with the same discipline, care, and precision we bring to every community we touch, because the residents who call them home deserve nothing less. Our core valuesGiving Our Personal BestIntellectual CuriosityValuing RelationshipsEnthusiasm About the Portfolio This role oversees a small, intentionally managed affordable portfolio in the Twin Cities, serving residents who count on a stable, well-run home. It is high-touch work where your care, consistency, and attention to compliance shape the resident experience every single day. About the Role The Affordable Business Manager leads day-to-day operations, compliance execution, and resident relationships across the portfolio. This seat is the operational and relational anchor, owning leasing, recertifications, file integrity, vendor coordination, and the steady rhythm of resident communication that keeps everything running well. You will partner closely with SAIL's centralized compliance, maintenance, marketing, and accounting teams, which frees this seat to focus on what matters most: people and precision. Key Responsibilities Resident Experience and Relationships Serve as the trusted, accessible face of your communities. Respond promptly and with care to resident questions, requests, and concerns. Build the kind of steady relationships that strengthen retention and resident wellbeing. Compliance Execution Manage LIHTC, Section 42, Section 8, and MHFA program compliance with accuracy and consistency. Execute initial certifications, annual recertifications, and income verifications on schedule. Maintain organized, audit-ready resident files. Partner with SAIL's compliance team on file reviews and program reporting. Leasing and Waitlist Integrity Manage the application and waitlist process with fairness and precision. Verify eligibility against program requirements. Protect Fair Housing standards in every interaction. Operations and Vendor Coordination Oversee daily operations across your communities, including work order flow, vendor scheduling, inspections, and turn coordination. Hold vendors to scope, schedule, and quality. Partner with the maintenance team to ensure timely service. Financial Stewardship Manage rent collection, delinquency follow-up, and resident ledgers with consistency. Partner with accounting on budget execution and monthly variance review. Protect every dollar of community revenue with disciplined process. Reporting and Rhythms Participate in weekly Level 10 meetings, keep your scorecard current, and bring issues forward early using Identify, Discuss, Solve. Surface capacity or compliance risk before it becomes a finding. What Success Looks Like in Your First YearInitial certifications and annual recertifications completed on schedule, every monthFiles audit-ready at all times, with clean outcomes on internal file reviews and program auditsOccupancy and waitlist depth held at targetDelinquency held at or under targetWork orders completed within SAIL standardResident retention and review scores trending up quarter over quarter Qualifications RequiredTwo or more years of property management experience, with affordable housing exposure strongly preferred, including LIHTC, Section 42, Section 8, MHFA, or HUDDemonstrated alignment with SAIL's core values: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, EnthusiasmExceptional organizational and time-management skills with exacting attention to detailPatient, warm communication with residents and a steady, professional tone with partners and ownershipComfort handling sensitive resident information confidentially and with careWorking knowledge of Fair Housing regulationsAbility to work both independently within clear structure and as part of a centralized teamAbility to travel reliably between community sites and SAIL corporate PreferredProficiency in Yardi or similar property management softwareCOS, TCS, HCCP, or SHCM certification, or the willingness to earn one with SAIL's supportExperience preparing for MOR, state agency, or investor file auditsFamiliarity with running on EOS What You'll GetBase salary $62,000 to $75,000 DOQ, plus performance-based bonus potentialMedical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe TimeMileage reimbursement for travel between communities and SAIL corporateOngoing professional development, including support for COS, TCS, HCCP, or SHCM certificationThe backing of SAIL's centralized compliance, marketing, maintenance, and accounting teamsThe chance to do meaningful, mission-driven work in a firm that respects the discipline affordable housing requires Schedule and Working ConditionsLocation: Twin Cities, on-site presence requiredSchedule: Full-time, typically Monday through FridayCompensation: $62,000 to $75,000 DOQ, plus performance-based bonus potentialAvailability: Occasional evening or weekend availability for resident events, inspections, or emergenciesContingency: Offer contingent on successful background check and reference verification How to Apply Step one: Submit your application using the Apply button on this page. It takes just a few minutes. Click Here To Apply In Paylocity Step two: Complete a short Culture Index Survey. It takes about seven minutes and there are no right or wrong answers. It helps us understand how you're wired so we can talk about whether this seat is the right fit for you. Step three: We review applications weekly and follow up either way. SAIL is an equal opportunity employer. Contingency: Offer contingent on successful background check and reference verificationRequirements: RequiredTwo or more years of property management experience, with affordable housing exposure strongly preferred, including LIHTC, Section 42, Section 8, MHFA, or HUDDemonstrated alignment with SAIL's core values: Giving Our Personal Best, Intellectual Curiosity, Valuing Relationships, EnthusiasmExceptional organizational and time-management skills with exacting attention to detailPatient, warm communication with residents and a steady, professional tone with partners and ownershipComfort handling sensitive resident information confidentially and with careWorking knowledge of Fair Housing regulationsAbility to work both independently within clear structure and as part of a centralized teamAbility to travel reliably between community sites and SAIL corporate PreferredProficiency in Yardi or similar property management softwareCOS, TCS, HCCP, or SHCM certification a strong plusExperience preparing for MOR, state agency, or investor file auditsFamiliarity with running on EOSBilingual in Spanish, Somali, or Hmong is a plus, and valuable in serving the residents of our communities Compensation details: 0 Yearly Salary PI53dc55ae5-