Job Description
How to Apply: Send your resume to:
Responsibilities
1. Customer Service & After-Sales Management: Manage daily multi-channel customer communications; efficiently handle inquiries, customer complaints, returns, and refunds to maintain brand reputation and customer satisfaction.
2. Order & Logistics Tracking: Oversee the end-to-end order fulfillment process; coordinate with warehouses and logistics carriers, track reverse logistics (returns), and ensure smooth, accurate operations.
3. Customer Service Analytics & Reporting: Regularly aggregate and analyze customer service data (e.g., response times, satisfaction rates, return reasons, top complaints); generate analytical reports to identify experience pain points and potential risk areas.
4. Account Health & Compliance Maintenance: Monitor platform account performance metrics and buyer feedback; proactively provide early warnings and resolve compliance/risk control issues to safeguard account health.
5. Process Optimization & System Utilization: Demonstrate proficiency in e-commerce seller portals and ERP systems; assist in optimizing customer service and fulfillment workflows based on feedback from daily service and return data.
6. Cross-Functional Collaboration: Collaborate with operations, warehouse, and remote support teams to resolve customer complaints swiftly and drive the team toward overall service KPI targets.
Qualifications
Education: Bachelors degree or higher.
Language Skills: Proficient in English as a primary working language, with strong written and verbal communication skills. Mandarin is required.
Preferred Experience: Prior experience in e-commerce customer service, after-sales management, logistics, or platform operations is preferred.
Analytical Skills: Strong analytical mindset with proficiency in data tools to structure and interpret business data preferred.
Domain Knowledge: Familiarity with e-commerce order processing, return workflows, and hands-on experience with ERP/CS platforms preferred.
Soft Skills: Clear logical thinking with excellent communication and coordination abilities.
Open Entry: High-potential recent graduates are welcome! Comprehensive professional training and clear career advancement pathways are provided.
Benefits & Perks
Competitive Compensation: Attractive salary package + performance-based bonuses
Comprehensive Benefits: Health insurance, Dental & Vision insurance, and 401(k) retirement plan
Growth Platform: Rapidly expanding e-commerce environment with an international culture
Career Development: Structured training mechanisms and clear promotion paths
Workplace: Comfortable and modern office environment
Salem, NH
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5. ERP
6. KPI
ERP/
+
401(K)
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Application Question(s):
Do you require employment visa sponsorship now or in the future?
Language:
Mandarin (Required)
Work Location: In person