Membership Services Coordinator and Fitness Coach

Job Description: Company Description Level Up Fitness Inc. is a high-quality fitness, wellness, and athletic training facility focused on helping members progress through hard work, dedication, and education, and is currently in the process of building a brand new 14,000sq ft.facility. The team of coaches and fitness professionals works closely with members to create a positive gym experience that align with each individual's goals. The environment is designed to be encouraging and team-oriented, empowering members to move from an average mindset to an exceptional one. Level Up aims to help fitness enthusiasts and athletes of all levels find success and long-term motivation.
Role Description The Membership Services Coordinator and Fitness Coach is a full-time, on-site role located in Stoughton, WI. This role is responsible for welcoming and assisting members, answering questions about memberships and services, and ensuring a positive experience at the facility. This role also includes the ability to cosch clients through a one-on-one or small group setting. Day-to-day tasks include managing member accounts, processing sign-ups and cancellations, handling payments, and maintaining accurate records. The coordinator manages the front desk operations, responds to phone and email inquiries, and collaborates with coaches and staff to address member needs. Additional responsibilities may include coordinating member communications, supporting member retention initiatives, implementing/coaching head coach designed programs, and assisting with the planning and execution of member events and promotions.
Qualifications

Strong interpersonal skills and the ability to build positive, professional relationships with members and team members.
Effective communication skills, including clear verbal and written communication with diverse audiences.
Demonstrated customer service experience, with a focus on resolving issues and providing a welcoming environment.
Administrative assistance skills, including data entry, record keeping, scheduling, and basic computer proficiency.
Experience or interest in event planning for member activities, promotions, or community engagement.
Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
Ability to work on-site in Stoughton, WI, with reliable attendance and a flexible schedule as needed.
Background or interest in fitness, wellness, or athletics is preferred.
Experience fitness coaching 1v1 clients or small groups.
High school diploma or equivalent required; additional education or training in business, hospitality, or related fields is a plus.