Job Description
For more than 60 years, AO has been committed to helping working families across North America better understand and protect the benefits available to them. Through long-standing partnerships with unions and member-based associations, we connect with individuals and families to provide straightforward information about programs designed to support their financial security.
As a fully unionized benefits provider, we place a strong emphasis on professionalism, transparency, and quality service. Our goal is to make the benefits process easier to understand while building lasting relationships with the members and families we serve.
About the Position
As a Benefits Representative, you'll work directly with union members who have requested information about their available benefits.
Through scheduled phone and virtual appointments, you'll help members understand their options, answer questions, and walk them through the programs available to them and their families.
The position combines client service, education, and relationship building in a fully remote environment.
What You'll Be Doing
Connect with members through scheduled phone and virtual appointments
Conduct benefit reviews and identify each family's individual needs
Clearly explain available programs, coverage, and benefit options
Answer questions and help members make informed decisions
Complete applications, digital forms, and necessary documentation accurately
Follow up with members and provide continued support when needed
Maintain professional and dependable communication throughout the process
Your goal is to ensure every member finishes their appointment with a clear understanding of their options and greater confidence in the decisions they're making for their family.
What We Provide
Weekly compensation with additional performance-based bonuses
Residual income opportunities through qualifying renewals
Flexible full-time scheduling
100% remote work supported by established technology and systems
Structured training and ongoing mentorship
Professional development and continued coaching
Career advancement opportunities with a clear path toward leadership
Health, dental, and vision benefit options
Recognition programs and performance incentives
Company-sponsored travel opportunities for qualifying top performers, with past destinations including Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas
Who We're Looking For
We're looking for dependable, motivated individuals who enjoy working with people and are interested in building their professional skills.
Successful candidates typically bring:
Strong verbal communication and interpersonal skills
Professionalism and confidence when speaking with clients
Excellent organization and attention to detail
Self-motivation and the ability to work independently
A genuine interest in helping and educating others
Willingness to learn and respond to coaching
A high school diploma or equivalent
Previous experience in customer service, retail, sales, or insurance can be beneficial, but it is not required. Training and ongoing support are provided.