Job Description
Job Description: Job Description For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we're proud to be the state's largest tax collector. We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support! WHAT YOU'LL DO: As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients! Responsibilities include, but are not limited to:In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.Tax Form Processing: Process tax forms accurately and post payments to the appropriate accounts.Account Maintenance: Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources. DETAILS + WORK ENVIRONMENT:Start date: ASAP!Full-time schedule: Monday - Friday, 8:00 am - 4:00 pmLocation: On-site in our Bangor, PA officeInitial training: 6 months fully in officeFlexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required (6-8 weeks at a time) PAY + BENEFITS:Pay Rate: $14.00/hour + monthly incentive opportunitiesMedical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsTravel InsuranceBusiness casual work environment The successful candidate has strong interpersonal skills, a positive, team-oriented attitude, and has the ability to manage multiple responsibilities while meeting productivity standards.High School Diploma or equivalent0 - 6 months related experience and/or trainingBasic computer and keyboarding skills, with ability to learn multiple tax systems and databases Ability to handle difficult customer interactions professionallyStrong attention to detail and accuracyStrong problem-solving skillsAbility to sit for extended periods while performing duties ABOUT BERKHEIMER TAX INNOVATIONS While our advanced systems set the standard in the industry, we know that true success comes from our people-their dedication, teamwork, and commitment to excellence. At Berkheimer, you'll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world . Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug screen. PI6913f6c5-