Job Description
Job Description: Job Description Service Department Director Service Department Director Description Kalamazoo Mechanical, Inc. is seeking a high caliber Service Department Director to lead our commercial HVAC service division. As a key member of KMI's leadership team, this director will strengthen customer relationships, drive growth and workforce development, and ensure the division's profitability. KMI is a respected, growing mechanical contractor known for quality workmanship, long term client relationships, and a strong commitment to investing in its people. Experience Requirements (Must Have)Minimum of 5 years' experience as a manager of field service technicians (HVAC preferred)Experience using service industry software (dispatching, job costing, CRM, etc.)At least 5 years' experience leading and managing subordinatesCustomer focused and growth oriented mindsetComfortable and proficient with common business technologies (MS Office, Excel, PCs, tablets)Quoting and estimating experience for sizeable repair and replacement projects ($20,000+) Preferred ExperienceHands on field experience in a technical roleHVAC industry experienceExperience working in a small business environment Responsibilities & ExpectationsProvide strong leadership, management, and business oversight for the Service DepartmentCommunicate clear performance expectations to technicians and support staffEnsure accountability and compliance through defined processes and trainingReview cost budgets for service projects and maintenance agreementsOwn and develop long term customer relationshipsSet team expectations, conduct performance reviews, and recommend compensation updatesConfidently engage in customer outreach, sales coordination, and business development effortsAddress customer complaints and apply technical knowledge to ensure satisfactionEnsure smooth, timely, and effective internal and external communicationReview technician performance and efficiency using service management softwareTrain and manage technician use of service software toolsPromote team cohesion, alignment, and moralePlan and lead effective, well run staff meetingsEnsure quality control through training, process improvement, inspection, and accountability Leadership & Interpersonal TraitsCalm under pressure - Service work is dynamic, with periods of heavy demandPositive, can do attitude - There is a solution; supported by a strong leadership team, you will find itHigh accountability - Owns outcomes; supports the team publicly and coaches privatelyTeam player - Strong leaders are also great listeners and collaboratorsProcess oriented and solutions focused - When problems arise, systems are improvedClear communicator - Especially when giving direction, feedback, or setting prioritiesCoaching mindset - Invested in developing technicians, not just dispatching themFair and consistent - Avoids favoritism and builds trust through consistencyCustomer savvy and diplomatic - Especially when delivering difficult newsAdaptable - Comfortable with changing priorities, schedules, and customer needs BenefitsCompetitive salary: $110,000-$140,000Company vehicle401(k) and retirement planHealth insuranceHealth savings account (HSA)Flexible spending account (FSA)Paid time offEmployee referral program Job Type: Full time Kalamazoo Mechanical, Inc. is an equal opportunity employer. Compensation details: 00 Hourly Wage PI509d4deb84be-0017