Spanish-Speaking Banking Service Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're hiring Spanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial Services clients. In this role, you'll work directly with banking customers, providing account and product information, resolving inquiries, and delivering a world-class customer experience.

This is an experienced-level position offering paid training, competitive compensation, full benefits, and multiple scheduling options. If you're a reliable professional with strong communication skills and a passion for helping others, we'd love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound calls, emails, and live chats with professionalism and empathy.
• Provide accurate information about banking products, services, and processes.
• Resolve customer issues and disputes efficiently, ensuring first-call resolution.
• Escalate complex inquiries to appropriate teams or management when necessary.
• Maintain detailed and accurate CRM records of customer interactions.
• Follow client-specific procedures for handling financial inquiries and transactions.
• Protect sensitive customer data and comply with privacy regulations.
• Use internal systems and knowledge bases to support customer needs.
• Stay current with training materials, system updates, and policy changes.
• Meet attendance, performance, and training requirements.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 3 years of experience in a call center environment.
• Minimum 1 year of experience in a customer service role.
• Fluent in English with excellent written and verbal communication skills.
• Typing speed of 30-45 WPM with high accuracy.
• Ability to multitask across multiple systems and screens while engaging with customers.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint).
• Strong organizational skills and attention to detail.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Reliable and punctual with a strong work ethic.
• Ability to thrive in a fast-paced, dynamic environment.
• Sound judgment in handling account inquiries and resolution paths.