Job Description
Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.Compensation:$14 - $16 hourlyResponsibilities:Work closely with the sales lead to stay up-to-date on service and product knowledge
Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
Create records of customer interactions and follow up to ensure all questions have been answered
Communicate frequent customer suggestions to the team to troubleshoot
Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
Answer a high volume of incoming calls with a positive and professional attitudeProvide friendly, helpful customer support and problem resolutionHandle incoming sales calls and follow provided scripts accuratelyManage accounts receivable: send reminders, follow up on late payments, maintain AR records, and provide reports to your direct supervisorWork on various projects as assigned (administrative tasks, special campaigns, etc.)Accurately update and manage customer information in our CRM system (FieldRoutes)Utilize Google Workspace tools (Gmail, Docs, Sheets, etc.) effectivelyCollaborate with other team members to ensure excellent service deliveryQualifications:Must have graduated high school, received a G.E.D. or equivalent
Experience working in a customer-oriented atmosphere
Excellent active listening, interpersonal, and communication skills
Previous experience in customer service, sales, or AR preferredConfident, clear, and friendly communication skills-especially on the phoneStrong computer skills and ability to learn new systems (FieldRoutes experience is a plus!)Comfortable using Google Workspace is a plus (Docs, Sheets, Gmail, Calendar, etc.)Ability to multitask and thrive in a fast-paced environmentStrong attention to detail and organizational skillsA positive, can-do attitude and a team player mentalityAbout CompanyBama Exterminating is a family-owned and operated company that has been providing comprehensive pest control services to residential and commercial customers in West Alabama for nearly a century. From our office staff to our field technicians and everyone in between, our team is dedicated to providing outstanding service from start to finish. Whether we're handling an insect infestation or tackling a termite problem, we're committed to giving our customers the peace of mind that comes with knowing their home or business is safe and pest-free year-round.Benefits include paid time off and holiday pay, health insurance (Bama contributes), dental, vision, life, cancer, accident, etc., options (pre-tax), and a retirement plan with matching. And for technicians, a company cell phone, uniforms, and a vehicle that may be driven to and from work.
details: 14-16 Hourly WagePI5ca7-7021