Business Operations Analyst

DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply or call one of us to learn more For further inquiries regarding the following opportunity, please contact our Talent Specialist, Amit at or Tenish at Title: Business Operations Analyst Location: Mundelein, IL Duration: 12 Months Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered Description: JOB RESPONSIBILITIES Perform analysis on large amounts of data to provide the business with fact-based insights and KPIs O er internal process and user/customer perspective of simplicity, e ciency, and e ectiveness Support departmental reporting, metrics, budgets, dashboards, and analytics Make recommendations and present alternatives to address business needs or resolve impediments Develop functional, process, and system documentation Monitor system and process performance and escalate issues as appropriate Gather, de ne and document business requirements and processes Organizing files, processing paperwork or work orders, and preparing operational reports. Acting as a liaison between departments and communicating with vendors or customer. Other miscellaneous office duties as assigned by management MINIMUM EXPERIENCE REQUIRED Strong analysis, decision making and problem-solving skills Excellent interpersonal and communication skills (both written and verbal) Ability to work as part of a team and interact e ectively with others Excellent organizational skills with the ability to balance multiple tasks under time constraints Experience working with project management methodology preferred Pro cient in standard o ce software (MS Excel, Visio, Word) PREFERRED EXPERIENCE 1+ years' experience in Maximo 1+ years' experience Restoration MINIMUM EDUCATION REQUIRED Bachelor's Degree in Business Administration or Information Systems/Technology or equivalent experience (3 years of analyst experience) About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.