Job Description
The Advanced Medical Support Assistant (AMSA) will provide comprehensive administrative and patient support services to VHA facilities throughout Northern California, including San Francisco, San Bruno, Santa Rosa, Oakland, Eureka, Clearlake, and Ukiah. AMSAs will support daily healthcare operations through patient registration, appointment scheduling and coordination, check-in/check-out, medical record management, data entry, documentation, and patient follow-up. Personnel will utilize VA electronic health record and scheduling systems to maintain accurate patient information, coordinate appointments across providers, and facilitate timely access to care. AMSAs will also support communication, document management, reporting, and other administrative functions while maintaining the highest standards of patient privacy, confidentiality, and information security.