Job Description
Experience/Skills/Requirements: • Bachelor's degree in computer science or a related field is ideal • 3-5 years of experience with Windows server administration • 3-5 years of experience in desktop/network/hardware and software support • Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards • Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources • Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction • Willingness to learn from other team members and grow through experience • Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services • Working knowledge of Active Directory domain and trusts • Experience with DNS and networking protocols • Experience with server virtualization such as VMWare and Hyper-V • Experience supporting Windows 11 users • Be familiar with and have working experience onboarding and offboarding users • Ability to maintain Microsoft applications on desktops and servers • Ability to maintain Office 365 and MS Office products such as Outlook email • Ability to deploy and support application installations • Meticulous planning and documentation of technical support operations • Knowledge of software licensing, maintenance, and hardware warranties • Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes • Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi-Factor Authentication (MFA) • Ability to work independently and with groups, with limited supervision • Knowledge of Linux is a plus • Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus.