Job Description
We are seeking an experienced Senior Pharmaceutical Customer Operations Specialist to support day-to-day customer operations for a leading pharmaceutical organization. This role will manage customer orders, inventory, billing, customer escalations, shipping issues, and order fulfillment, while also supporting controlled substance (CII-CV) compliance and SOM processes. The ideal candidate will have pharmaceutical industry experience, strong order management/customer service skills, and the ability to independently resolve issues, work across multiple teams, and identify opportunities for process improvement.