This position is not eligible for Visa Sponsorship
Provide hands-on technical support for containment, investigation, root-cause analysis, corrective action, testing, and verification of manufacturing, supplier, and customer quality concerns. This role works directly with production areas, parts, data, and cross-functional teams to move issues from initial detection through verified resolution.
Essential Duties and ResponsibilitiesRespond to quality concerns and assist with immediate containment of suspect product and process conditions.
Collect defect samples, process information, measurements, photographs, traceability data, and other evidence needed for investigation.
Perform hands-on troubleshooting and structured problem solving using 5 Why, Fishbone, Pareto, 8D, and other applicable methods.
Support dimensional, functional, visual, and process-related evaluation of parts and assemblies.
Assist in identifying root cause and developing corrective and preventive actions with Quality, Engineering, Production, Maintenance, suppliers, and other teams.
Track corrective actions to completion and verify effectiveness before closure.
Support customer complaints, supplier issues, production disruptions, repeat defects, launch concerns, and special investigations.
Prepare clear problem-solving records, investigation summaries, 8D inputs, action logs, and supporting evidence.
Support controlled trials, sorting/containment activity, process verification, and follow-up inspections as required.
Assist with APQP/PPAP activities, process changes, PFMEA/Control Plan updates, and lessons-learned documentation.
Identify recurring defect trends and escalate unresolved or high-risk concerns to the Quality Center Manager.
Follow all safety, quality, confidentiality, and document-control requirements while performing investigations.
Associate degree or technical certification in Engineering Technology, Quality, Manufacturing, or a related field preferred; relevant experience may substitute.
Typically 3+ years of hands-on manufacturing quality, process, engineering technician, or problem-solving experience; automotive experience preferred.
Working knowledge of root-cause analysis and corrective-action methods.
Ability to use common measurement and inspection equipment and interpret basic drawings/specifications.
Strong troubleshooting, documentation, organization, and communication skills.
Comfort working on the manufacturing floor and responding to time-sensitive quality issues.
Proficiency with Microsoft Office; experience with quality databases or statistical tools is a plus.
Problem Solving • Accountability • Urgency • Cross-Functional Collaboration • Data Analysis • Communication • Continuous Improvement • Customer Focus
Physical / Work EnvironmentWork is performed in office and automotive manufacturing environments. The role may require extended periods on the production floor, use of required PPE, walking/standing, and occasional travel to supplier, customer, or other SL locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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