Job Description
Note: The position is Onsite (No Remote work). Position Details: Position: Customer Service Representative Industry: Banking/Financial Services Job duration: 12 months (Possible Extension/Conversion) Location: Pennington, NJ 08534 (Onsite - No Remote work) Training Schedule: Monday - Friday (9 AM - 5:30 PM EST) Post-Training / Work Schedules: M - F (8:25 AM - 4:55 PM EST) M - F (9 AM - 5:30 PM EST) M - F (9:30 AM - 6 PM EST) M - F (10 AM - 6:30 PM EST) M - F (10:30 AM - 7 PM EST) Pay Range: $20-21/hour Day-to-Day Responsibilities: Provide clients and/or internal partners with clear, complete, and accurate responses to their questions and inquiries at the point of call. Deliver quality service by providing effective and efficient operations support for the assigned area's internal business partners and/or external customers and potential clients. Manage risk by accurately authenticating clients, fully adhering to policy/procedures, and proactively identifying and escalating potential risk. Navigate through multiple applications and tools to understand policy/procedures, gain clarity on various products/services and research, and resolve issues with client accounts. Display passion and commitment, and deliver an experience that improves our customer's financial lives. Required Skills: Prior Customer Service / Contact Center / Call Center Experience. MS Office Applications. Strong verbal and written communication skills. Strong attention to detail and accuracy. Good problem-solving and organizational skills. Basic computer skills and ability to navigate multiple systems. Reliable attendance and punctuality. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.