Job Description
Position Summary Transform lives by serving as the lead point of contact for guiding students and families through the financial aid process. Provide exceptional customer service to prospective and current students on college financing options, including federal financial aid, veterans' benefits, scholarships, and payment plans. Provide campus-based financial aid advising, outreach, and support to students throughout Mid-State's district, with travel among campus locations as needed. Duties & Responsibilities Proactively cultivate student-focused relationships with prospective and current students by demonstrating exceptional customer service through written communication, phone calls, virtual appointments, and outreach events. Collaborate with Advising, Outreach, and Financial Wellness to coordinate financial support for prospective and current students and assist students in developing financial plans that support retention and completion. Collaborate with Recruitment and Outreach Team on recruitment events, on and off campus. Serve as backup to Veteran's SCO and assist students with Veteran benefits. Conduct individual and group college finance advising and FAFSA completion sessions. Provide students, parents, and staff with information regarding the availability and eligibility requirements of federal student aid and veterans benefits. Utilize Student Information and CRM software to maintain communication records. Provide proactive outreach to students who have incomplete financial aid files and support completion of necessary documents. Establish, update and run student reports. Update student verification forms. Maintain financial records in accordance with school, state, and federal regulations. Educate student borrowers about their financial obligations and future financial management. Participate on committees and taskforces related to student success. Conduct presentations and workshops on financial aid, financial literacy, and college affordability to various stakeholders both on and off campus. Stay up to date on federal and state financial aid programs, VA benefits, and military TA requirements. Coordinate with departments, such as Academics, Marketing, and the Mid-State Foundation, to identify opportunities to advance financial aid messaging within Mid-State's district to maximize financial aid utilization. Provide backup support for a variety of financial aid processes and services as needed. Review, create, maintain, and update new and continuing student files and applications. Provide office support to include creating and maintaining documents; generating letters; updating website; and maintaining records. Evaluate student eligibility for loans and grants according to established guidelines. Handle sensitive information in accordance with applicable guidelines and regulations. Perform other duties as assigned. Qualifications Associate degree in related field required. Experience in financial aid, finance, education, student support, or a related field required. Prior work experience in an education environment preferred. Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook, and ability to learn new technology required. Experience with PeopleSoft or similar student information systems preferred. Must possess excellent organizational, interpersonal, and communication skills. Must possess ability to: Meet and exceed (internal or external) customer expectations while cultivating relationships that secure commitment and trust. Accomplish tasks by considering all areas involved, no matter how detailed; show concern for all aspects of the job; accurately check processes and tasks; be watchful over a period of time. Effectively manage time and resources to ensure that work is completed efficiently. Achieve a satisfactory level of technical, functional, and/or professional skill or knowledge in positionrelated areas; keep up with current developments and trends in areas of expertise; leverage expert knowledge to accomplish results. Maintain effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive. Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed. Demonstrate a positive attitude and approach toward work. Must embrace Mid-State's core values of student centeredness, commitment, accountability, respect, integrity, and exceptional service. Compensation & Benefits Compensation is dependent upon experience and qualifications. Benefits include health, dental, and vision insurance; life insurance; short-term and long-term disability; paid time off and holidays; flexible spending account; Wisconsin Retirement System; 403(b) and 457; employee assistance program; educational assistance; and employee wellness program. How To Apply To be considered for this position, you must complete an online application. You should have the following information available when completing an application: Contact information (addresses, phone numbers) Employment History Education Electronic copy of resume and transcripts Application materials submitted via mail, fax, email, or in-person will not be considered. Incomplete applications or applications noting "See Resume" will not be considered. Continuous recruitment with first review of completed applications starting October 30, 2026. Applications received on or after October 30th may be considered in a secondary pool. Please note that Mid-State's main form of communication during the recruitment process is email. In addition to receiving communications from email addresses with domain, you may receive emails from . Please be sure to watch your inbox as well as junk, spam, and clutter folders. Equal Opportunity Mid-State Technical College, an equal opportunity employer and educator, does not discriminate on the basis of race, color, national origin, gender, disability, sexual orientation, or other applicable legislated categories, in its services, employment programs, and/or its educational programs and activities, including but not limited to admission, treatment, and access. Mid-State Technical College provides reasonable accommodations to assist persons with disabilities to access or participate in its programs and activities. The following person has been designated to handle inquiries regarding the nondiscrimination policies: VP-Human Resources, 32nd Street N, Wisconsin Rapids, WI 54494, Phone: or Email:. Optimize Your Online Application Experience Below you will find a few technical tips to help ensure a positive and successful online application experience: Be sure to fill in each field in the application. You will receive an error message at the time of submission and your application will not be submitted if each required field is not filled in. Avoid clicking the back, forward, or refresh buttons while applying. Doing so will interfere with the submission and may result in data loss. Clear your browser's temporary files/cache and cookies prior to beginning the application. Disable pop-up blockers. Do not bookmark or favorite the application. Navigate to the careers site each time you wish to access your saved/submitted application. Your application session will remain open for 24 hours assuming you do not close your browser. To ensure submission, complete the application process within that time frame. The following browsers are currently supported: Internet Explorer 9, 10, 11 Firefox Google Chrome Safari The following operating systems are currently supported: Windows 7 and 8, both 32-bit and 64-bit, as well as Mac OS 10.6 and greater. If you experience issues in submitting your online application, please contact Human Resources at .