Job Description
Diagnose and resolve hardware, software issues for warehouse and office employees. Install, configure and support desktops, laptops, printers, handheld scanners and other connected equipment. Assist with onboarding and offboarding of employees, managing approved access changes. Provide clear updates to employees and management on open issues and resolution status. Documentation and Vendor Coordination Maintain accurate inventories of IT equipment, assigned devices and spare parts. Document network connections, device locations, configurations, maintenance and repairs. Track support requests through resolution and escalate outages that affect warehouse operations. Coordinate vendor service visits and follow up on outstanding repairs, replacements and technical issues.