Loan Servicing Unit Manager

About the Role

This role is within Residential Loan Servicing with some Commercial loan servicing exposure preferred.

We are seeking a manager with strong servicing operations experience and proven leadership capabilities.

This leadership position oversees loan operations including payment processing, escrow monitoring, insurance/tax monitoring, investor reporting, quality control, and full regulatory compliance across the loan servicing lifecycle.

What You'll Do

• Manage and develop a loan operations team hiring, coaching, performance management, and succession planning
• Ensure compliance with all federal, state, and local regulations (TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, BSA/BO, and more)
• Oversee risk mitigation, audit response, and remediation of compliance findings
• Manage loan purchase/sale activity in partnership with Treasury, Accounting, and Leveraged Lending teams
• Drive process improvement and documentation across the servicing unit
• Partner cross-functionally to meet service level and productivity KPIs
• Provide regulatory training and updates to staff

What You'll Need

• Bachelor's degree in Finance, Accounting, Business Administration, or Economics
• 7+ years of loan servicing experience
• 5+ years of management experience
• Strong knowledge of loan servicing compliance and regulatory requirements
• Advanced Excel and Microsoft Office proficiency
• FIS, Black Knight, Synergy, or Cash system experience preferred
• Must be authorized to work in the U.S. no visa sponsorship available

Long time client - very responsive

This isn't just a bank it's a bridge.

Founded over 50 years ago and headquartered in California, this top-performing, publicly traded commercial bank has built a reputation as one of the most dynamic and culturally rich financial institutions in the country. With more than 110 locations across the U.S. and Asia, this organization sits at a truly unique intersection of global commerce, multicultural expertise, and community impact.

Global Reach, Local Impact This institution serves as a financial bridge between the East and West, helping businesses and individuals on both sides of the Pacific explore new markets and unlock new opportunities.

A Multicultural, Experienced Team With a deeply diverse and multilingual workforce, different perspectives aren't just welcomed they're essential to the mission.

Specialized Industry Expertise From real estate and private equity to entertainment, media, high-tech, and venture capital, you'll gain exposure to sophisticated, high-impact work that most banking professionals never see.

Sustained Growth & Career Advancement Over 50 years of growth translates directly into real career opportunities for the people who grow with the organization.

Strong Foundation, Enterprising Spirit A top-tier compliance reputation and commitment to absolute integrity, paired with the mindset of an organization that still thinks like a builder.