Job Description
Job Title : Senior Salesforce Developer - Service Cloud, LWC & Integrations Position Overview Build and enhance Salesforce CRM solutions supporting crisis call workflows for a Michigan crisis line program. This role combines hands-on Salesforce development with technical solution design, enterprise integrations, secure application delivery, and end-to-end release management. You will collaborate with business stakeholders, architects, technical managers, and development teams to translate business requirements into reliable, high-performance Salesforce solutions while supporting development standards and a smooth transition to maintenance and operations. What You'll Do / Key Responsibilities Develop and deliver Salesforce CRM solutions supporting crisis call workflows, including coding and implementing user stories. Collaborate with customers, colleagues, end users, architects, technical managers, and business stakeholders to define requirements and deliver technical solutions. Ensure technical requirements align with business needs, performance goals, and long-term technical strategy. Own Salesforce release cycles, including application updates, code deployment, and technical change management. Take technical ownership of project environments and end-to-end Salesforce program delivery. Establish and maintain development guidelines and standards across the development team. Integrate Salesforce with cloud-based and on-premises applications using standard and custom REST APIs. Design and document secure technical architecture solutions spanning multiple platforms, integrations, and authentication mechanisms. Implement Salesforce configurations and custom development using Apex, Visualforce, Aura, Lightning Web Components (LWC), Flows, and related platform capabilities. Support SFDX development, branch management, merging, and code deployments using Azure DevOps CI/CD processes or comparable tools. Manage technical considerations involving data migration, data quality, third-party applications, AppExchange products, and custom development. Identify technical risks and issues and deliver secure, high-performance solutions aligned with applicable security guidelines and standards. Develop a training plan to support the development team's transition to Maintenance & Operations. Communicate technical concepts effectively to technical and business stakeholders, including executive-level audiences. Required Qualifications Demonstrated hands-on experience with Salesforce, including SFDX and the Salesforce Development Lifecycle. 6+ years of strong Salesforce development experience. 4+ years of experience developing within the Salesforce platform using Apex, Visualforce, Lightning Web Components (LWC), Aura, HTML5, and JavaScript. 5+ years of experience working with Service Cloud and/or Health Cloud. 3+ years of hands-on experience with Salesforce Lightning, including LWC. 2+ years of experience with API integrations and Single Sign-On (SSO) implementations. Experience using Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management. Exposure to data migration and/or cloud integration projects. Salesforce Certified Platform Developer I. Salesforce Certified Administrator. Strong knowledge and working experience in Service Cloud and Experience Cloud. Understanding of Salesforce capabilities and constraints, including configuration-based solutions such as Flows, Process Builders, and Workflow Rules. Experience with full lifecycle implementations. Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs. Experience with authentication protocols such as OAuth for third-party integrations. Experience with Batch Apex and/or Scheduled Apex development. Good experience with core web technologies and web services, including HTML5, JavaScript, jQuery, REST, SOAP, JSON, and XML. Strong written and verbal communication skills. Ability to work independently in dynamic conditions and deliver within deadlines. Preferred Qualifications Salesforce Certified Platform Developer II. Experience with Conga and Drawloop. Familiarity with governmental processes and compliance, including prior experience working with FedRAMP-compliant tools and environments. What Makes HTC A Great Place To Build Your Future HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks. Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.