POSITION SUMMARY:
An Andersen Windows and Doors Field Service Technician travels to customer homes to diagnose, repair, and resolve warranty or performance issues on installed windows and doors.
ESSENTIAL FUNCTIONS:
- Repairs & Service: Dismantle, adjust, and fix previously installed windows, doors, sashes, hardware, screens, locks, and trim.
- Diagnostics: Troubleshoot product performance concerns, air leaks, and water infiltration to find root causes.
- Customer Care: Communicate professionally with homeowners, set clear expectations, and resolve difficult onsite situations.
- Documentation: Complete electronic service reports, job assessments, and expense tracking using mobile apps or company systems.
- Travel: Drive to various customer locations and job sites.
- Order parts or products, as needed, to repair and resolve the issue.
- Check stock availability.
- Enter details of the order on BGS' computer system.
- Log any customer problems or complaints on the record so that there is a complete picture of the customers' interactions with BGS.
Compensation details: 18-28 Hourly Wage
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