Customer Service RepresentativeMount Pleasant, SC (Charleston area) - Full-Time, On-Site What You'll DoYou'll be the dedicated point of contact for a book of customers. They'll know you by name and call you first.
Manage assigned accounts end to end, from purchase order and booking through customs clearance and final delivery
Coordinate with overseas agents, ocean carriers, customs brokers and truckers to keep freight moving on time and in compliance
Send customers proactive shipment updates, and flag delays early with a plan to fix them
Dig into root causes when a shipment gets stuck, then help build processes that keep it from happening again
Keep our systems accurate and up to date, and make sure every invoice is billed correctly
Onboard new customers as our sales team brings them in, and set them up for a smooth first shipment
Work alongside Sales and Management to turn new accounts into long-term partnerships
Our customers have direct access to their CSR, so calls/texts or emails for urgent issues are part of the role. What You BringRequired
2 years of customer service or operations experience with a freight forwarder, NVOCC, customs broker or 3PL
Working knowledge of ocean import shipments (FCL/LCL), including bookings, documentation, arrival notices and customs clearance
Clear, professional written and verbal communication; you keep customers informed before they have to ask
Strong organization and follow-through across many shipments at once
Comfortable with Microsoft Office, especially Excel and Outlook
Team player successful in a fast-paced environment Who You AreYou stay calm when a vessel rolls or a container gets held. You're curious about why things go wrong and you like fixing them for good. You get real satisfaction from helping customers and want every deal to be a win for both sides. By your support and responses, you build trust and our customer feels like we are a true partner. What We Offer
Competitive salary based on experience
Medical, dental and vision insurance, paid by the company
401(k) with company match
Hands-on training and mentorship from people with decades in the industry
A professional office with modern systems and technology
A small, growing team where your work is seen and your ideas get acted on Our VisionWe grow by helping our customers gain a competitive advantage. We want them to feel like we're part of their team: smart, helpful, and giving them the data on what happened and what's likely coming so they can plan. Logistics always has friction, and our value is smoothing it out. We want nice people who get satisfaction from helping customers and want to achieve win-win outcomes. We are growing! Come join our team. to learn more about us: