Job Description
Customer Care Lead
Location: Clovis, CA
Hours: Monday-Friday, 8:00 AM - 5:00 PM
Overtime: Mandatory overtime as business needs requires.
Compensation: Starting at $30.00/ hour, depending on experience.
About MITER Brands
MITER Brands is a family of leading window and door brands that inspires new possibilities for our team members, customers, and communities across America. With an emphasis on employee growth, operational excellence, and customer satisfaction, MITER Brands is committed to helping our team members build rewarding careers while making a meaningful impact.
Position Overview
Bring your Salesforce expertise to Anlin Windows & Doors, part of MITER Brands, as a Customer Care Lead - Clovis, CA
Are you a seasoned customer care professional with a passion for delivering exceptional experiences and leveraging technology to drive results? Anlin Windows & Doors is seeking a Customer Care Lead to join our team in Clovis, CA. This advanced role focuses on managing complex customer interactions, optimizing processes through Salesforce expertise, and serving as a key liaison between customers and internal teams.
What You'll Be Doing
Serve as a subject matter expert for customer care processes, ensuring seamless resolution of complex inquiries.
Utilize Salesforce CRM to manage cases, track interactions, and generate actionable insights.
Analyze customer data to identify trends and recommend process improvements.
Coordinate with cross-functional teams-field service, sales, plant management, and engineering-to resolve escalated issues.
Validate warranty claims and oversee scheduling for field technicians.
Ensure timely delivery of replacement parts and manage high-priority requests.
Mentor and support junior team members to elevate overall team performance.
Maintain compliance with company policies and deliver exceptional service in a fast-paced environment.
Qualifications
Required Qualifications
Advanced proficiency in Salesforce CRM (case management, reporting, dashboards) is a must.
Preferred Qualifications
Ready to Grow Your Career?
Join a team that values safety, quality, collaboration, and continuous improvement. If you're looking for an opportunity to make an impact and build a rewarding career with a leading manufacturer, we'd love to hear from you.
Apply today to become part of the MITER Brands team.
What We Offer
At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.
We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.
Health & Wellness
Financial Protection
Additional Benefits
MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.
Work Authorization and Sponsorship Disclosure:
The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.