Senior DevOps Engineer

"Some companies see software development as a means to an end, Absorb is a company that actually puts software first and surrounds you with people who are passionate about their work, who are always willing to lend a helping hand, and who are quick to make you feel at home within the company." Jason R - Manager, Software Development

About the Role:

As a Senior DevOps Engineer at Absorb, you’ll play a key role in optimizing the reliability, scalability, and performance of our cloud-based (SaaS) Learning Management System.

You’ll partner closely with product development and operations teams to ensure our platform delivers a rich feature set, high availability, and a seamless experience for our customers.

This role is intentionally scoped for Senior to Staff level engineers. We’re looking for someone who not only executes at a high level, but can also guide others, influence systems at scale, and proactively improve how we operate.

What you'll do:

• Own and operate the production environment, maintaining a holistic view of system health, availability, and performance

• Design, build, and maintain infrastructure and platform systems using automation-first principles

• Proactively create monitors and observability strategies (e.g., Sumo Logic, New Relic, Prometheus) to prevent issues before they occur

• Apply AI tools (Claude, Cursor) to enhance infrastructure operations, including debugging, monitoring, and performance optimization at the system level

• Measure, analyze, and optimize system performance to continuously improve uptime and user experience

• Provide operational support for large, distributed systems, including participation in on-call and incident response

• Diagnose and resolve complex production issues, and mentor others in debugging and troubleshooting approaches

• Partner with engineering teams to improve reliability through testing, release processes, and system design

• Contribute to and influence system architecture, ensuring scalability, resilience, and long-term maintainability

• Participate in capacity planning, platform management, and infrastructure roadmap discussions

• Drive automation and continuous improvement across infrastructure and deployment workflows

• Balance speed and reliability through clear service level objectives (SLOs)

What you’ll bring

• Bachelor’s degree in Computer Science or related field (or equivalent experience)

• 7+ years in software development, IT, or similar

• 4+ years in DevOps, SRE, or cloud engineering roles

• Strong experience with AWS (Solutions Architect certification is a plus)

• Hands-on experience with:

• Infrastructure as Code (AWS CDK, CloudFormation)

• CI/CD systems and deployment pipelines

• Monitoring, observability, and performance tuning

• Scripting experience (PowerShell preferred)

• Experience supporting and optimizing web applications at scale

• Strong problem-solving skills with the ability to balance urgency and thoughtful execution

• Ability to work cross-functionally across teams and time zones

• Experience with AI tools (e.g., Claude)

Preferred experience

• Windows systems expertise

• Containerization (Docker, ECS, Kubernetes)

• CI/CD tooling (Git Lab, Bamboo or similar)

• Familiarity with .NET / C# ecosystem

• Experience working in AWS or Google/Azure environments

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements

• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location