Remote Software Support Specialist

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.

Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.

In this role, you will:

Be responsible for answering incoming phone calls

Diagnose software problems

Fix/write code to resolve customer concerns

Answer operational questions

Train customers on software functions

Deliver professional customer service

What you need to be successful in this role:

Ability to read, write, understand, and debug code

Initiative and a positive can-do attitude

A passion for problem solving

Willingness to learn

Strong communication skills and ability to effectively talk with customers and other team members about software issues

Additional things to help you be successful are:

1-2 years of technical support or customer service experience and working with software related problems

Knowledge of SQL, C#, and object oriented programming in general.

Must demonstrate the ability to learn other languages

Ability to diagnose and correct software-related issues

Experience working with LINUX/UNIX operating systems

Ability to read and understand directions and help document those directions as they relate to understanding software applications

Learn to teach and train the software application to our customers

Record steps taken to resolve customer questions or issues

What you will love about us:

Competitive pay

Engaging & challenging work

Excellent culture - 35 employees, team-oriented, learning focused, highly engaged

Joining a company who highly values their employees and gives them a voice

Casual environment

Opportunities to grow with the company

Yearly personal fulfillment fund

Connective experiences: celebrations, engagement activities, wellness challenges, etc.