NiCE CXone Solutions Architect | AI-Driven CCaaS Lead

Creative Solutions Services, LLC in Vienna, Virginia is seeking a skilled professional to design and implement a scalable cloud-based Contact Center (CCaaS) environment using NiCE CXone MPower. Core duties include leading the architecture from pre-sales to deployment, specializing in integrations and advanced AI technologies.

The ideal candidate will have over 5 years of hands-on experience in consultative roles, particularly within the CCaaS space, and possess strong API integration skills. Certifications such as NCDP and NCIE are highly preferred.