Staff Machine Learning Engineer Agentic App Platform

Overview

Who we are

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with business systems through natural language to quickly find answers and automate tasks. We are powered by advanced LLMs, proprietary models, and an Agentic AI platform that enables AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks serves over 5.5 million employees at more than 350 companies, including 10% of the Fortune 500, to automate tasks and streamline operations. We have been recognized on the Forbes Cloud 100 and AI 50 lists, and named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business in the Best in Innovation category. Moveworks has also been recognized at Microsoft’s 2025 Partner of the Year and received the AI Breakthrough Award in 2024. In December 2025, Moveworks was acquired by ServiceNow to deliver a unified front door to work for all business systems, combining ServiceNow’s workflow automation with Moveworks’ Reasoning Engine and natural language capabilities.

By joining our team, you’ll contribute to the AI transformation at scale, backed by the global reach of ServiceNow and the agility of a high-growth company. We seek world-class talent to extend agentic AI to every employee across the business.

Join us.

ServiceNow

ServiceNow started in 2004 in San Diego, California. We are a global market leader delivering AI-enhanced technology to thousands of customers, empowering organizations to work smarter and faster. This is the beginning of our journey as we pursue our purpose to make the world work better for everyone.

The Role

The Role

Are you up for an exciting challenge? You will scale and optimize a cutting-edge Generative AI product that offers instant assistance to enterprise users. You will apply abstraction, scalability, and optimization to a dynamic, probabilistic, and generative conversational system. Join our Conversation Engine team to work at the core of Moveworks Generative AI product, scaling and optimizing it to meet enterprise demands. You will collaborate with ML engineers and cross-functional teams, iterating rapidly and using user behavior data to inform decisions. Your challenge is to scale and optimize our conversation engine to support hundreds of millions of users across multiple chat channels and use cases, while enhancing our end-to-end product infrastructure with engineering quality and robustness.

What you get to do in this role:

• Construct an extensive product infrastructure with user-friendly interfaces that enable engineers and configurators to customize and optimize generative AI models, collect data and feedback, adapt to diverse enterprise use cases, and deliver domain-specific conversational experiences.
• Design scalable API abstractions for the conversation platform that supports popular chat clients (e.g., MSTeams, Slack, Web) and provides a neutral API for other parts of the engineering system.
• Optimize the dialog engine to support a wide range of conversational features, leveraging private domain knowledge for each enterprise customer in the cloud, and enable real-time multilingual translation. Achieve this with low memory footprint, low latency, and a streamlined development process for application engineers.
• Champion best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvement among engineers.
• Provide comprehensive insights and visibility into the performance of our conversational AI product, including a robust logging and tracing framework, debugging and triaging tools, and automated metrics for monitoring and analysis.
• Collaborate with ML engineers, application engineers, product teams, and customer support to drive new features and scalability initiatives.

To be successful in this role you have

• A strong foundation in computer science and software engineering, with experience building scalable systems.
• A deep understanding of clean, modular, and scalable API design, with ability to champion coding best practices and elevate code quality.
• A passion for optimizing systems and performance, with experience in tracing, logging, and metrics; ability to identify and resolve latency bottlenecks, race conditions, and throughput limits.
• The ability to independently research new requirements and develop innovative solutions in a fast-paced, iterative environment.
• Strong communication skills to articulate rationales and design approaches and to collaborate across teams.
• A bachelor’s degree or higher in computer science or a related field.
• 7+ years of professional development experience building systems at scale.

Work Personas

We support a flexible and distributed work environment. Work personas (flexible, remote, or in-office) are categories assigned to employees based on work nature and location. Learn more here. Eligibility may involve the distance between your residence and the nearest ServiceNow office, verified by a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, applicants with arrest or conviction records will be considered as required by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or need an alternative method to apply, please contact for assistance.

Export Control Regulations

Positions requiring access to controlled technology may be subject to export control regulations. ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval required by relevant authorities.