Software Support Engineer

Serving as a primary customer-facing technical resource, the full-time Software Support Engineer will support Digital Insight Software Solutions and third-party vendor products, focusing on onboarding, troubleshooting, and ensuring exceptional customer satisfaction in a remote environment. Key Responsibilities Serve as the primary interface for customers during onboarding and ongoing support, diagnosing and resolving technical issues Manage multiple customer cases and projects, creating clear and accurate documentation while ensuring timely escalations Contribute to knowledge base articles and process improvements, sharing insights with team members and cross-functional partners Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience 0-2 years of experience in technical support, software support, or a customer-facing technical role preferred Working knowledge of commonly used Digital Insight offerings and their capabilities Proficient in general computer and technical troubleshooting skills Ability to analyze and diagnose technical problems and apply known solutions