Head of Customer Education (Fully Remote)

• The Education team acts as a CSM for every customer and GTM employee, creating content and experiences that are truly useful.
• This role manages three functions—RecOps Consulting, Academy, and Product Enablement—and owns the operating model tying them together.

Day-to-Day:

• Oversee Consulting engagements, ensuring 1:1 value and feeding insights into Academy content.
• Partner with the Manager of Academy on content strategy, including certification paths and digital programs.
• Build Product Enablement and the operating infrastructure for scaling the team.

Who You Are:

• A leader who develops people deliberately, thinks from first principles, and holds a high bar without micromanaging.
• Someone energized by close work, comfortable with ambiguity, and strong in building cross-functional relationships.

Ashby

Ashby provides a modern applicant tracking system and hiring platform that helps recruiting teams run efficient, data-driven talent processes. The company values a writing-heavy, first-principles culture and supports a collaborative, customer-focused education team.