IT Analyst

Providing remote assistance to dental team members, the full-time IT Analyst 1 will troubleshoot IT systems including software, hardware, networks, and digital imaging systems while managing service desk tickets and technical inquiries. Key responsibilities Answer inbound calls and provide effective technical support to users Troubleshoot and resolve computer hardware and software issues while maintaining system documentation Implement and support Microsoft technologies and disaster recovery solutions for dental offices Required qualifications 1+ years of experience in troubleshooting hardware systems over the phone Completion of an associate's degree in an IT-related field is preferred Experience with Microsoft Office and Active Directory Familiarity with computer networking and Azure Strong organizational skills and ability to prioritize multiple tasks effectively