Remote Bilingual IT Service Desk Analyst (Spanish/English)

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support to English and Spanish speaking users in a remote, full-time capacity. The role handles requests via phone, email, or chat and requires strong customer service skills.

Responsibilities include troubleshooting hardware and software, documenting issues, and following established processes to close tickets while maintaining knowledge of CAI's services.